Unable to install personal plus 2017

Emma Read
Emma Read Member Posts: 6 Novice Member Novice Member
edited October 11 in Personal Plus and Home & Business
Hi,

I've renewed my license to 2017 Personal Plus. I've clicked on the link to download files, unzipped then and run the .exe file. The install screen starts, I select my region but when I click install 2017 Personal Plus it stops and nothing happens.

What should I do next?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager
    edited August 2017
    Hi there Emma,

    No error messages appear during this process after running the .exe?

    Have you uninstalled your previous version already?
  • Emma Read
    Emma Read Member Posts: 6 Novice Member Novice Member
    edited August 2017
    Hi Rav,

    No error message. I haven't uninstalled the 2016 version. Not sure how to do that....

    Thanks

  • Emma Read
    Emma Read Member Posts: 6 Novice Member Novice Member
    edited August 2017
    Hi Rav, I have uninstalled 2016 version and still no luck, no error message either. Any suggestions?




  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager
    edited August 2017
    Hi Emma,

    What's your operating system? Are you running Windows 8 64bit by any chance?

    I've found a KB article here which sounds somewhat similar to what you're experiencing -

    Cannot install Accounts Personal on a Windows 8, 64-bit PC
  • Emma Read
    Emma Read Member Posts: 6 Novice Member Novice Member
    edited August 2017
    Windows 10 64 bit. Do you think it's worth trying?
This discussion has been closed.

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