Reckon Accounts Plus 2017 crashes after sending invoice

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  • Steve Cook
    Steve Cook Member Posts: 150 Reckoner Reckoner

    I have same issue. See previous comment above (August 2017)

    Occurs when sending ANY PDF from RA. EG Invoices, estimates, statements

    Environments :

    2 different computers

    Windows 10 Professional, MS Office 2019 Professional

    Windows 11 Professional, MS Office 2021 Professional

    Couple of format & clean install Windows over the years

    Originally occurred with RA2017 Premier

    Continued with RA 2018, 2019, 2021. Did not use RA2020

    From my earlier comment above, this workaround still works :

    -------------------------------------

    So RA appears to remain "locked" into Outlook, even after emails are sent

    Closing Outlook first releases the "lock"

    Then RA closes normally

    ------------------------------------

    It is a nuisance, I just tolerated for last few years 😕. Not wasting any more time on it

  • Anton Strauss
    Anton Strauss Member Posts: 108 Reckoner Reckoner

    you are correct, If I close Outlook first, then Reckon Accounts, it does not crash, but the task does not end and as a result, I can't start Outlook thereafter until I end the task with taskmanager

    https://www.videoproductions.com.au/QB/Anton-0169.mp4

  • Steve Cook
    Steve Cook Member Posts: 150 Reckoner Reckoner

    Looked more into this issue

    Note - "Quickbooks Database Manager Service" is running even when RA is closed

    If Outlook will not open :

    Task Manager - End Task "Quickbooks Database Manager Service"

    ( Or stop it in Computer Management - Services )

    Then open Outlook immediately

    "Quickbooks Database Manager Service" restarts itself after a few seconds, even if not using RA

    So perhaps "Quickbooks Database Manager Service" is causing the issue ??????

    Should not be necessary, just another possible workaround ......

  • Anton Strauss
    Anton Strauss Member Posts: 108 Reckoner Reckoner
    edited June 2022

    yes you are correct, and also as you said, the issue started in 2017 and has not been fixed in 5 years of new versions

    I think I contacted support before and I was told that Accounts Hosted maybe a better solution

    I will contact them again when I have an hour or two to spare

  • Steve Cook
    Steve Cook Member Posts: 150 Reckoner Reckoner

    Just another of several long standing issues not fixed 😒 oooooh don't get me started !

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