Why has my emailing payslips stopped working?
Michele Claringbold
Member Posts: 2 ✭
Emailing payslips no longer working in Enterprise 2017
1
Comments
-
What's happening when you try? Are you getting any error messages? What's your email client? What operating system are you running? Have there been any updates or changes to your operating environment since the last time you were able to successfully emai ie. Windows updates, antivirus updates etc
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hi,
It says and internal error occurred while preparing your message. It has not been sent.
(MAPI error code 00000000 (0) at line 921 in sendemail.cpp)
It was working fine, we use outlook 2007 for our emails (this is unchanged).
The only thing that has changed recently is that we went to the NBN.
0 -
Hello Michele,
Here are a few steps you could try:
1. Go to the Online Preferences window and look at the Display each email when sending more than one. If the option is ticked, untick it. if it is unticked, tick it. Now try again.
2. Close Reckon Accounts and open the QBW.ini file located at C:\ProgramData\Intuit\Reckon Accounts 2015 with Notepad and add these 2 lines at the bottom:
[DEBUGGING]
SIMPLEMAPI=1
Now try again.
3. Try running Reckon Accounts in Administrator mode - right-click your Reckon Accounts icon > Properties > Compatibility and tick the box Run this program as an Administrator.
Hope this helps.
regards,
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community