Paypal bank feed not working anymore

stuartstuart Member Posts: 3
edited July 2019 in Reckon One
Paypal feed has been working fine for the last 8 months or so, but for the last 2 weeks I have not received any data.

Comments

  • ScottScott Reckon Staff Posts: 131
    edited July 2019
    28/03/2018

    Hi Stuart,

    Thank you for raising this issue.

    I am able to reproduce this issue and I have informed the Reckon One team to look into this.


    Regards,
    Scott.
  • stuartstuart Member Posts: 3
    edited April 2018
    Cheers mate.

  • ScottScott Reckon Staff Posts: 131
    edited July 2019
    11/04/2018

    Hi Stuart,

    This issue is should now be resolved for any new invoice payments via PayPal. 


    Regards,
    Scott.
  • stuartstuart Member Posts: 3
    edited April 2018
    Thankyou Scott, How do i manually reconcile payments for the last few weeks? Cheers Stuart
  • ScottScott Reckon Staff Posts: 131
    edited July 2019
    My suggestion would be to log into your PayPal account & view your statement to identify any past payments that weren't entered in Reckon One.

    For each of these occurrences, enter a receipt in Reckon One against the applicable invoice.

    Here is an example receipt
    image

    1. Set the applicable transaction date as per your PayPal statement.
    2. Set the bank account as the PayPal account available in your book.
    3. If you have a transaction reference then use this in the reference field.
    4. Tick the option 'Use transaction total'
    5. The 'Allocate' tab in the receipt uses the gross payment amount against the applicable invoice line
    6. The 'New' tab in the receipt uses the fee account that you nominated in Reckon One (check the PayPal setting within Reckon One to know which account this is). The fee is entered as a negative amount. 
    7. The receipt total will be the difference between the gross & the fee.
    8. Once you have entered these receipts, you can reconcile the PayPal account as you normally would in Reckon One.


    Regards,
    Scott.
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