Backup failed

v
v Member Posts: 14 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
Pls help!!!

We checked
-company file verification ok
-enough space on both system drive and target backup drive
-schedule or backup now both failed.
-company file size is 2GB

image
The error only says "Unable to backup company file" and "Unable to commit file write operation to disk" without detail.

Error message:
08/10/2017 04-40-13 AM | Backup Started!   
08/10/2017 05-36-54 AM | Backing File:  xxxxx.QBW  Unable to commit file write operation to disk 
08/10/2017 05-43-14 AM | Backup Finished!   

Comments

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited April 2018
    Hello V

    Welcome to the Reckon Community.

    Please save the file to the Desktop then copy the file to your target drive.



    regards,
    John.

  • v
    v Member Posts: 14 Novice Member Novice Member
    edited April 2018
    Hi John

    Do you mean save the company file xxx. QBW to Desktop?
    but it sounds manual backup, how to make schedule backup work again?
    Thanks!
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited April 2018
    Hi John

    May I have your email so that I can share the qbbackup.log to you
    Thanks!
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited April 2018
    Hi John

    As advised, I saved to Desktop but still failed
    even i pointed to Desktop but the qbbackup.log still save to d: drive with error
    image
    **********************************************
    04/27/2018 06-22-12 PM | Backup Started!   
    04/27/2018 07-55-25 PM | Backing File:  D:\QBDATA\xxx.QBW  Unable to commit file write operation to disk 
    04/27/2018 08-04-10 PM | Backup Finished!   


    Hi Tim Spillman

    I saved on either c:\ drive or d:\ drive  which are both local disk in NTFS format.
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020
    I would > file > utilities > verify, then file > utilities > rebuild, after you reboot your pc.
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited April 2018
    Tip. On Rebuild you have to backup the file, if it fails just cancel to skip the step. (create a copy of qbw file 1st)
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited April 2018
    we did verify with failed, rebuild, verify with success, reboot
    but backup still failed
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited April 2018
    why i can't change the backup path? (as screen above)
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited April 2018
    Do another Verify from file>utilities>verify

    If this fails.

    Have a look at the log, regarding why it failed the verify.

    To find QBWIN.LOG
    ctrl 1 then 2 > open file tab

    Locate the issue in the log. And fix. (sometimes not that easy).

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited April 2018
    Hello v,

    You can send files to community@reckon.com.

    A couple of points....

    Do a one off normal backup to the desktop - on the screen: When do you want to save your backup copy?, select Save right now., 

    Do the logged in user and QBDataServiceUser26 have Full Control permissions to the destination location?

    regards,
    John
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited May 2018
    free space available, full right in NTFS permission
    any advise?



    QBSession.log
    **********************************************
    IDBFileMgr.cpp (890) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--SuccessfulMetaGet = 1, tick = 9251
    IDBFileMgr.cpp (916) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--QBGetPrivateProfileString(SYSINFO_DATA_VERSION): entry(263434), ticks(9251)
    IDBFileMgr.cpp (990) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--RemoveMetaFile(D:\QBDATA\ Australia (Production).QBW127.0.0.1mta), ticks(9251)
    fileaccreplace.cpp (792) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--,_QBremove, Original,"D:\QBDATA\ Australia (Production).QBW127.0.0.1mta",Redirected ,"D:\QBDATA\ Australia (Production).QBW127.0.0.1mta" ,, ,  source, .\.\src\IDBFileMgr.cpp,line, 991
    FileStream.cpp (236) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--Trying to Read file D:\QBDATA\ Australia (Production).QBW
    fileaccreplace.cpp (1524) :  MESSAGE: Wed May 02 16:09:10 LVL_INFO_DETAIL--,_QBFindFirstFile, Original,"C:\Program Files\Intuit\Reckon Accounts 2017\data\OOUPolicy.dat",Redirected ,"C:\Program Files\Intuit\Reckon Accounts 2017\Data\OOUPolicy.dat" ,, ,  source, .\.\src\gfile.c,line, 962
    FileStream.cpp (278) :  MESSAGE: Wed May 02 17:41:31 LVL_SEVERE_ERROR--FileStream::WriteFileToStorage() failed to commit writing file and header info  Unable to commit file write operation to disk, hr value 0x80030111
    redirectfile.cpp (523) :  MESSAGE: Wed May 02 17:51:17 LVL_INFO_DETAIL--,GetRedirectedFileWithSourceInfo, Original,"C:\Program Files\Intuit\Reckon Accounts 2017\QBBackup.log",Redirected ,"C:\Users\Administrator\AppData\Local\intuit\Quickbooks\log\QBBackup.log" ,, ,  source, .\..\BackupLib\src\BackupData.cpp,line, 4279
    fileaccreplace.cpp (1524) :  MESSAGE: Wed May 02 17:51:17 LVL_INFO_DETAIL--,_QBFindFirstFile, Original,"C:\Program Files\Intuit\Reckon Accounts 2017\data\OOUPolicy.dat",Redirected ,"C:\Program Files\Intuit\Reckon Accounts 2017\Data\OOUPolicy.dat" ,, ,  source, .\.\src\gfile.c,line, 962

    QBBackup.log
    **********************************************
    05/02/2018 04-09-01 PM | Backup Started!   
    05/02/2018 05-41-31 PM | Backing File:  D:\QBDATA\ Australia (Production).QBW  Unable to commit file write operation to disk 
    05/02/2018 05-51-17 PM | Backup Finished!   

    QBWin.log
    **********************************************
    DBManager.cpp (3865) :  CHECKPOINT: Wed May 02 16:09:01 Database Server initial cache size = 256M
    DBManager.cpp (3659) :  CHECKPOINT: Wed May 02 16:09:01 Database Server starting. Startup String = C:\PROGRA~1\Intuit\RECKON~3\QBDBMgr.exe -n QB_ReadOnly_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Administrator\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log" -r 
    FileStream.cpp (278) :  MESSAGE: Wed May 02 17:41:31 LVL_SEVERE_ERROR--FileStream::WriteFileToStorage() failed to commit writing file and header info  Unable to commit file write operation to disk, hr value 0x80030111
    formmgr.c (604) :  CHECKPOINT: Wed May 02 17:51:17 Creating a MODAL form: formID=0, itID=6
    BackupBehavior.cpp (192) :  MESSAGE: Wed May 02 17:59:33 LVL_ERROR--Backup: Error doing the actual backup
    load.c (2268) :  CHECKPOINT: Wed May 02 17:59:33 InitSystem
    load.c (10550) :  CHECKPOINT: Wed May 02 17:59:34 In hosting local files only mode, opening local file - no hosting change needed.
    load.c (2513) :  CHECKPOINT: Wed May 02 17:59:34 InitSystem Open DB Session[5]
    DBManager.cpp (3375) :  CHECKPOINT: Wed May 02 17:59:35 Current Database Server version = 9.0.2.3267
    FileMgr.cpp (274) :  CHECKPOINT: Wed May 02 17:59:35 Company file D:\QBDATA\ Australia (Production).QBW is open using database server:QB_VTT-TS02_26.
    load.c (2519) :  CHECKPOINT: Wed May 02 17:59:35 InitSystem Open DB Session[5] Succeeded
    QBPRINT.c (2522) :  CHECKPOINT: Wed May 02 17:59:35 Detecting if Terminal Service is running.
    QBPRINT.c (2533) :  CHECKPOINT: Wed May 02 17:59:35 Terminal Service is running
    PermissionManager.cpp (4294) :  CHECKPOINT: Wed May 02 17:59:36 A new permission context is added for QuickBooks
    load.c (4062) :  CHECKPOINT: Wed May 02 17:59:37 InitSystem: Open System
    load.c (4070) :  CHECKPOINT: Wed May 02 17:59:37 InitSystem: Open System succeeded
    load.c (4415) :  CHECKPOINT: Wed May 02 17:59:37 InitSystem: successful completion
    BackupBehavior.cpp (326) :  MESSAGE: Wed May 02 17:59:37 LVL_ERROR--Backup: Failed
    formwin.c (2520) :  CHECKPOINT: Wed May 02 17:59:37 Creating form: formID=2551, itID=7
    oaerror.c (110) :  CHECKPOINT: Wed May 02 17:59:37 OAstdMethodRet (80040600)
    oaerror.c (110) :  CHECKPOINT: Wed May 02 17:59:37 OAstdMethodRet (80040600)
    formwin.c (2520) :  CHECKPOINT: Wed May 02 17:59:40 Creating form: formID=101, itID=8
    formmgr.c (604) :  CHECKPOINT: Wed May 02 17:59:40 Creating a MODAL form: formID=101, itID=7
    formwin.c (2520) :  CHECKPOINT: Wed May 02 17:59:42 Creating form: formID=5032, itID=9
    formmgr.c (604) :  CHECKPOINT: Wed May 02 17:59:43 Creating a MODAL form: formID=5032, itID=8
    DBManager.cpp (3863) :  CHECKPOINT: Wed May 02 17:59:59 Database Server cache size = 512M
    DBManager.cpp (3865) :  CHECKPOINT: Wed May 02 17:59:59 Database Server initial cache size = 256M
    DBManager.cpp (3659) :  CHECKPOINT: Wed May 02 17:59:59 Database Server starting. Startup String = C:\PROGRA~1\Intuit\RECKON~3\QBDBMgr.exe -n QB_ReadOnly_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Administrator\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log" -r
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020
    Remove the () from the file name, maybe a special character issue.
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020
    Error is a programming error, guessing you need to talk to data recovery.

    STG_E_DOCFILETOOLARGE
    0x80030111
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020
    This what happens when they are using code from 2007
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited May 2018
    SUBxxxxxxAustralia (Production) Julxxxx.QBB is previoius backup file.
    Anyway i will try to rename the company file without blanket ()
    image
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited May 2018
    data recovery, what does it mean? 
    The company file was rebuilt and verified success
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020
    Well, you can keep using the file as is without using backup, as I'd say the backup program doesn't handle the current file size.

    So i would be looking at reducing the size of the file (compress data), or start a new one, at the start of financial year.

    You can create a scheduled task to copy your file to safe storage. In replace of Backups

    Data Recovery is a service reckon provides at cost $$.
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited August 2020
    you mean limitation of the size of .qbw or .qbb ? what's the file size limits? any document about this?

    how to compress?

    do you mean just copy the company file . qbw as backup?

  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited May 2018
    STG_E_DOCFILETOOLARGE
    0x80030111

    This error is a com error relating to windows api.  Nothing you or I can do to fix it.  Your file size has reached the limit of a section of the software. The original software makers (intuit) puts maximum file size of enterprise version at 1GB.

    I’m guessing you have been runnng this file for around 4-6 years  or longer. You need to need look at flattening the qbw file. 

    File>Utilities >Clean up Company Data.

    If your unsure how to proceed, engage a reckon partner.

    https://partnersearch.reckon.com/

    I personally think you need to start a new file, as the amount of data in the file would be a major loss if anything happen that it became unrecoverable.
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited May 2018
    In regard to backups

    You could schedule a task for example:

    copy "D:\QBDATA\Australia (Production).QBW" "<InsertDestinationLocation>\Backup-Australia (Production) %DATE%.QBW"
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited May 2018
    what's different between the naive backup tool and .qbw file copy?
    When i try to copy, it prompts belowimage
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited May 2018
    to do this, File>Utilities >Clean up Company Data. "Budget data may be removed during cleanup" prompted
    Will any data lose?
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited May 2018
    You cannot backup or copy a qbw file which is in use. 
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020
    Take a copy of your file, incase you lose something you dont wish to, again if you unsure maybe its not not best idea to proceed.

    All the time your spending trying to sort it out, your better off getting in contact with a partner.

    https://partnersearch.reckon.com/
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited August 2020
    File>Utilities >Clean up Company Data.

    This still need make a backup before proceed cleanup.
    So how to solve the backup failed issue?

  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited May 2018
    As stated above take a copy of the file. Skip/Cancel any backup procedures
  • v
    v Member Posts: 14 Novice Member Novice Member
    edited May 2018
    If i click cancel of backup, cleanup will not start.
    imageimageimage
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited May 2018
    Continue with backup, not sure how far you backup gets before it fails, but if you see 'esc to cancel' push 'esc' it, then it will ask if you wish to continue with the cleanup. even if it fails it should ask the same thing.

    And I'll leave it with you. Anymore help you will need to contact a reckon partner as stated previous. As this may help you now but it wont in the future.
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