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i went to open my data file (Reckon Accounts 2017 desktop) and a box popped up saying 'Fatal error d

GLEGLE Member Posts: 11
edited May 2018 in Accounts Business Range
i just went to open my data file (Reckon Accounts 2017 desktop) and a dialogue box popped up saying 'Fatal error during installation', how can i fix this?

Comments

  • RavRav Administrator Posts: 10,736 Administrator
    edited May 2018
    Hi GLE,

    Does this occur if you attempt to open the sample file? 
  • GLEGLE Member Posts: 11
    edited May 2018
    Yes
  • RavRav Administrator Posts: 10,736 Administrator
    edited May 2018
    Thanks for getting back to me, were there any other updates or installs that occurred around the time that you noticed this issue first started? 

    Does the file open at all after acknowledging this message? If not, what happens?
  • GLEGLE Member Posts: 11
    edited May 2018
    I think the tax update for 17/18 was around the time of the first occurrence.
    when i attempt to open the file, a screen appears that says "please wait while windows configures Reckon Accounts", then a dialogue box pops up With a file path showing (C:\Users\User\Desktop\GLE 2017.QBW) and the message "Fatal error during installation"
  • RavRav Administrator Posts: 10,736 Administrator
    edited May 2018
    Sounds like a strange issue, I'd perhaps suggest considering a clean uninstall of the program and its components before reinstall but before that, I'd recommend having a chat with our technical support team so a technician can take a closer look into this.
  • GLEGLE Member Posts: 11
    edited May 2018
    I have talked to a member of the technical team, and they recommended uninstall and reinstall.
    I uninstalled and reinstalled, what do i do now (as when i open reckon from new download and select 'open an existing company file', then select .QBW file, an error message appears with the error codes -6150 and -1004.
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