Reckon software is unable to communicate with company file

Kylie Stewart_9162934
Kylie Stewart_9162934 Member Posts: 14 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
We have installed the 2018 Premier edition on our server and all seems good until we try and open 1 of the multi users data file on another PC.  Same information provided as last year when this happened but nothing is working this year from the help menu.

Comments

  • Candii
    Candii Member Posts: 12 Novice Member Novice Member
    edited June 2018
    Hi Kylie,

    Ensure you scan for the files on the server under the Reckon Accounts Data Server Manager, you also may need to add the exceptions to the firewall. UDP and TCP incoming and outgoings this years release is 10181
    Kind Regards
    Candii
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager
    edited June 2018
    Just to add to Candii's post above, there are some steps in this KB that might be worth checking out - Communication error when opening a company file http://kb.reckon.com.au/issue_view.asp?ID=5439
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