when i add my business ABN to the Reckon Portal GovConnect, it says 'unable to create subscription w

FleurFleur Member Posts: 7
edited May 12 in Accounts Hosted
«1

Comments

  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Hi Fleur,
    This usually means the ABN is already registered for STP. Perhaps someone in the business has already signed up?

    What is the ABN number you're trying to register?
  • FleurFleur Member Posts: 7
    edited August 2018
    41090863773
  • MichaelMichael Member Posts: 8
    edited July 2018
    we have the same issue
  • MichaelMichael Member Posts: 8
    edited July 2018
    this is the first time we are registering for STP

  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Thanks Fleur, so no one else has registered for STP in the business? 
    I'll ask the team to take a look and see if there's anything on our end that is causing that.
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Hi Michael,
    Can you let me know the ABN you're trying to register?
  • MichaelMichael Member Posts: 8
    edited July 2018
    53620929820

    i have tried 3 others as we have quite a few to do.

  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Hi Fleur,
    This ABN has already been registered for STP under fxxxx@vxxxxxxxxxxs.com.au.
    The email address is legitimate I've just inserted x's to mask the email address.

  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Michael,
    This ABN has also already been registered for STP under vxxxxx[email protected]fxxxxxxxxxxn.com.au.

    The email address is legitimate I've just inserted x's to mask the email address
  • MichaelMichael Member Posts: 8
    edited July 2018
    Rav - i dont know how that already been registered. Is it done automatically by Reckon? Thats our very old email address. 

    I have 40 accounts hosted files i need to do this for and the first 4 i cannot do. 

    Rav - i have to be honest your telephone support is really bad. I have spent 1hr 45 mins on to support who keep passing me around and no can help. The whole set up seems to be a mess.

    Please could you provide some guidance on what i should do? 
    The issue here is on your side not mine.

    Thanks
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    STP registration is not done on our end in any way as it requires user-level Multi-Factor Authentication (MFA).

    The contact name that was listed on that registration is V****n.
    I'd suggest having a chat with that person to ask why it was registered.
  • MichaelMichael Member Posts: 8
    edited July 2018
    Rav - I log in under that user name. I am only person who has access. Are you 100% sure there is no bug in your system. If its already been registered how do I access? Can you send me link and support in this situation.

    So after nearly 2 hours I have terminated the call with your support and speaking to 4/5 different people. I think its extremely bad customer support/service.
  • FleurFleur Member Posts: 7
    edited July 2018
    Ok thanks Rav. If that particular email address account is deleted from the reckon portal, would a different email address then be able to register the same ABN for STP?
  • Lesley AlexanderLesley Alexander Member Posts: 4
    edited November 2018
    Hello Rav
    I am having the same issue as Michael and Fleur. I need some advice how to proceed as well. As far as I know the business ABN hasn't been registered for STP. 
  • Lillian ChenLillian Chen Member Posts: 14
    edited July 2018
    Hello Rav, I have the same issue though it was my fault as I incorrectly registered using the Google sign-in though I have a Reckon login.  Can I have the incorrect registration removed?
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Hi Lesley,
    Can you give me the ABN number that you're trying to register
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Hi Lillian,
    How far did you go using the account under the Google sign-in?

    Did you set up the STP service in full on that account?
  • Core Contracting ServicesCore Contracting Services Member Posts: 14
    edited May 12
    Hi Rav,  I have the same issue.  Our ABN is 63154829188.  Could you have a look please?
  • Lillian ChenLillian Chen Member Posts: 14
    edited July 2018
    Hi Rav, it seems that the account was fully set up (except for adding credit card details).  When I tried to upload the STP file, an error message appeared to say that the company information was incorrect.  Our ABN is 88788167821.  I would prefer to use the Reckon login though.  Thanks Lillian
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Hi CCS,

    Your ABN has already been registered under [email protected]
  • Core Contracting ServicesCore Contracting Services Member Posts: 14
    edited July 2018
    thats the email that we're using to try log in.
  • Lesley AlexanderLesley Alexander Member Posts: 4
    edited July 2018
    92119886734
  • CaraCara Member Posts: 3
    edited December 2018
    Hi, I have the same problem - but I have already registered the business under my log in, so how do I get my collegue to set hers up as she will be my back up when on leave?
  • MichaelMichael Member Posts: 8
    edited July 2018
    Rav any update please?
  • CaraCara Member Posts: 3
    edited July 2018
    I can't find any notes on how to set up mutliple users.  We use Reckon Accounts Desktop - so this is the first time setting up in the Portal.
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Michael,
    Which user name are you using to sign into the Reckon Portal?

    STP has already been registered for that above ABN by the above contact name in my previous reply. You need to ensure that you're logging into the Reckon Portal using the account credentials set up by that user.
  • RavRav Administrator Posts: 9,768 Administrator
    edited July 2018
    Michael,
    Which user name are you using to sign into the Reckon Portal?

    STP has already been registered for that above ABN by the above contact name in my previous reply. You need to ensure that you're logging into the Reckon Portal using the account credentials set up by that user.
  • ScottScott Member Posts: 2
    edited July 2018
    Hello, having same issue ABN 90 127 794 307, any help appreciated
  • Tash PalmerTash Palmer Member Posts: 2
    edited July 2018
    Hi Rav, I had a mess up with the reckon account used to register the company abn under for stp. My issue Isa bit different though as I am happy to use the log in that I put the abn under originally, however the google authenticator for this is no longer on my mobile (so I can't get into my stp/gov connect section of my re kon portal) do you know if reckon can arranfe a new qr code that I can scan?
  • Angela EdwardsAngela Edwards Member Posts: 16
    edited July 2018
    Hi Rav we are having the same issue our ABN is 71 729 259 489
    I am the only person who set up the reckon portal as we never had this before.  I did use google to sign in intially (prior to stp being on the reckon portal).  However after the 28th June 2018 when payroll premiere was on the reckon portal I have used the reckon sign in and used the google authenticator and am getting the same error report.

    I would prefer to use the reckon sign in

    Many thanks

    Ange

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