How do I change my MFA Authenticator to another phone or to my PC?
edited February 2020 in Accounts Hosted
How do I change my MFA Authenticator to another phone or to my PC? It was originally set using a colleagues phone, (not realising this would be required for every log in) now every time I need an MFA code to upload my STP file, I have to wait for my colleague to be in the office. Will be very difficult if he goes on holidays.....Is this an option beyond the original MFA set up - Thanks ?
You've got a couple of options
You can either revoke the current MFA from within the Reckon Portal account settings, however you'll need the original Authenticator to do this ie. your colleague, and then set it up on a more common phone.
Now that sharing is available for STP, if you set up your own Reckon Portal account and your own MFA you can have the STP tile shared to you so that you can continue working on if/when your colleague is away.
Check out this post for more info on this -
Single Touch Payroll (STP) sharing is now available!
I appreciate your prompt reply.
I do have my own Reckon Portal account and all transactions are actually done via my account and log in, I have already successfully shared my tile with my colleague (as he will be my back up when I am away) but as mentioned the the original QR scanning process for my account and MFA authenticator app was done on his phone (two separate ones for both of our accounts) I cannot access my own account now without his assistance he has to give me my MFA number.
Can I set up another Authenticator App on my phone (or PC) when I fundamentally already have one on another phone?
Yes you can accomplish this but it will require you to revoke the current MFA for your account which is set to your colleague's phone first and then set up MFA on YOUR phone for your account.
You'll need your colleague with you to do this since the MFA for your account is set on his phone.0
I will give this a try.
Appreciate your help.0
Casey Farrell Member Posts: 2 ✭
I have a similar issue being that I have gotten a new phone. The original phone the Authenticator was set up on is no longer in my possession. The new phone has downloaded the Google Authenticator but I dont know how to connect the new phone to the MFA. Could you help me with this?
I'm guessing that you weren't able to revoke MFA from the original device before updating to your new phone?
If that's the case, then you'll need to get in touch with our support team so that we can revoke the current MFA that is set on your Reckon Portal account after a security check and then you'll be able to set up MFA using the Authenticator on your new phone.0
Annie Member Posts: 4 ✭I am in the position of having a new phone. When I revoke the previous phone's access, will it give me a barcode or key to scan into the new phone?
Yes, after you've successfully revoked the existing MFA you will need to setup MFA again on your new phone. At this point you can choose to either use Google Authenticator or SMS as your authentication method.
Lyndal Gray Member Posts: 14 ✭Hi Rav, I am wanting to update the phone number for the MFA, but see no option to revoke the current MFA in our account settings. Are you able to provide a step by step procedure?0
Lyndal Gray Member Posts: 14 ✭I found that the process you have given is unnecessary. Simply log on to Reckon Portal and go to GovConnect. Top right corner, choose profile. From there you can edit the number, which will want the authentication code. Edit the number and authentication code will be sent to the new number, then verify. Simple. Your procedures are not helpful
Mei Member Posts: 2 ✭I did not see the REVOKE button when I logged in. It goes straight to "Pay runs". How can I change the authentication phone number then? Thank you.0
Nathan Elcoate Accredited Partner Posts: 164 Accredited PartnerHI Lynda, is that with SMS? Google Authenticator is different.0
Mario Alumni Posts: 55 ✭Hi Mei,
If you know your recovery PIN or have access to your current MFA, you can login to portal.reckon.com, go to 'Profile' and change your phone number.
Alternatively, if you are eligible for tech support, call us on 1300 137 657 and our support team can assist you in revoking MFA (you do not need your recovery PIN, but you need to establish that you own the account by answering a few questions).0
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