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STP ATO Error Message
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STP ATO Error Message
Leanne
Member
Posts:
88
✭
July 2018
edited October 2019
in
Accounts Hosted
Hoping for some help please. I lodged our pay run thru STP about a week ago and I thought it went thru fine. I just went back in to lodge another one and found this message. I can't work out what I have done. Thanks
1
Comments
Rav
Administrator
Posts:
9,879
Administrator
July 2018
edited July 2018
Hi Leanne,
The 'Please contact the tax office' message means that the Software ID has not been registered.
Did you do this prior to your first STP submission? Or have there been any changes to your STP setup?
Where is my Software ID for GovConnect Single Touch Payroll (STP)?
"Please contact the tax office" - Single Touch Payroll
0
Leanne
Member
Posts:
88
✭
July 2018
edited July 2018
Thanks Rav. No I hadn't registered the software id. Must have missed that step. All done now.
1
Capricorn Stages
Member
Posts:
19
July 2018
edited September 2019
I am getting the same error but I have the software ID in there.Any other ideas?
0
Fozzie
Member
Posts:
15
August 2018
edited August 2018
I'm having the same issue; maybe need to upload again? Hopefully someone will let us know.
TF
0
sherrie
Member
Posts:
11
June 2019
edited October 2019
There are numerous error messages from the tax office and I cannot submit successfully. Please supply a list of errors and solutions .
0
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Comments
The 'Please contact the tax office' message means that the Software ID has not been registered.
Did you do this prior to your first STP submission? Or have there been any changes to your STP setup?
Where is my Software ID for GovConnect Single Touch Payroll (STP)?
"Please contact the tax office" - Single Touch Payroll
TF