When I try and save an Excel file to QDrive I'm getting an error message 'Excel could not open data

Karen_8186034
Member Posts: 7 ✭
When I try and save an Excel file to Q Drive I'm getting an error message 'Excel could not open data file' then at other times it works? This has only started happening over the past week
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Hi Karen,
Can you let me know which format Excel file you're saving into the Q drive? ie. .xlsx or .xls?
You mentioned that at other times it works, on those occasions is there anything you do specifically to make it work? ie. logging out & logging back in etc0 -
Hi Rav
I'm using .xls files. No nothing specific, it wasn't working one day & I had logged on and off a number of times, it then worked the next day. I have logged on and off today with no success, however I just tried it again and it's worked. Seems to be random, I'm using Windows 10 with Microsoft 2016 Excel would this having anything to do with it?
Karen
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I've had the exact same issue. It happens alot when I've exported or emailed a number of excel reports in a row.
The only fix I've found is to go to the Login Screen - Control panel - Log Off Remote Session
This seems to reset it and it will start emailing and exporting in Excel again.2 -
Did this issue ever get resolved, I have just starting having the same issue!
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Hey Karen, is this still happening to you? It is still happening to me, and is driving me crazy! I couldn't finish my cashflow reporting last week because of it. No matter how many times I logged in and out, it still wouldn't work0
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Hi Kelly,
I've run into the same issue and applied Kate's solution above.
Odd.
Cheers0 -
Had same issue. Thanks Kate. I used your fix.0
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Same issue, log off and log on worked. Thanks for the tip everyone. Note to Reckon....fix it!!
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I'm having this issue again too. I've logged in and out and checked for remote sessions and there weren't any. Very frustrating it happens all the time.
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Me too. Logged off didnt work.
Control Panel, Logged off my own session and it now works.
Thanks Kate0 -
Uh oh... same issue here! And now it's 2023...
Am having to log off and log in again but not always a fix!! Very annoying at EOFY time...
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