When I try and save an Excel file to QDrive I'm getting an error message 'Excel could not open data
Karen Member Posts: 7 ✭
edited July 2020 in Accounts Hosted
When I try and save an Excel file to Q Drive I'm getting an error message 'Excel could not open data file' then at other times it works? This has only started happening over the past week
Rav Administrator, Reckon Staff Posts: 13,747 Community ManagerHi Karen,
Can you let me know which format Excel file you're saving into the Q drive? ie. .xlsx or .xls?
You mentioned that at other times it works, on those occasions is there anything you do specifically to make it work? ie. logging out & logging back in etc0
Karen Member Posts: 7 ✭Hi Rav
I'm using .xls files. No nothing specific, it wasn't working one day & I had logged on and off a number of times, it then worked the next day. I have logged on and off today with no success, however I just tried it again and it's worked. Seems to be random, I'm using Windows 10 with Microsoft 2016 Excel would this having anything to do with it?
Kate Member Posts: 15 ✭I've had the exact same issue. It happens alot when I've exported or emailed a number of excel reports in a row.
The only fix I've found is to go to the Login Screen - Control panel - Log Off Remote Session
This seems to reset it and it will start emailing and exporting in Excel again.2
Kelly Leaning-Dalley Member Posts: 31 ✭Did this issue ever get resolved, I have just starting having the same issue!
Michelle Member Posts: 29 ✭Hey Karen, is this still happening to you? It is still happening to me, and is driving me crazy! I couldn't finish my cashflow reporting last week because of it. No matter how many times I logged in and out, it still wouldn't work0
DAR Member Posts: 20 ✭Hi Kelly,
I've run into the same issue and applied Kate's solution above.
Sharon Turner Member Posts: 2 ✭Had same issue. Thanks Kate. I used your fix.0
Tania Member Posts: 22 ✭Same issue, log off and log on worked. Thanks for the tip everyone. Note to Reckon....fix it!!
JulieH Member Posts: 2 ✭I'm having this issue again too. I've logged in and out and checked for remote sessions and there weren't any. Very frustrating it happens all the time.
Susan Maxwell Member Posts: 2 ✭Me too. Logged off didnt work.
Control Panel, Logged off my own session and it now works.
Uh oh... same issue here! And now it's 2023...
Am having to log off and log in again but not always a fix!! Very annoying at EOFY time...0
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