Reckon hosted payslip issue

ANGELA NAIDU
ANGELA NAIDU Member Posts: 21 ✭
edited July 2020 in Accounts Hosted
when I go to select forms to email and pick payslip the list of employees paid in that period is correct but as soon as I change the fortnight date it picks up old payslips even though I am picking the current fortnight. What am I doing wrong, please assist.

Comments

  • John Graetz
    John Graetz Member Posts: 1,659 ✭✭✭
    edited July 2020
    Perhaps you are not doing anything wrong Angela.  Do the old ones have a tick against them, or are they just in the list?  I have seen something like this in the past and from memory, whilst old ones were in the list, they were not ticked.
    John L G
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2020
    Hi John, the old ones (always 100 payslips) goes back to 9/3/18 are all ticked and then I have to select none to start off with and then have to scroll down the list and tick only the current ones - its not a major issue but it takes times. The current payslips are always on the bottom of the list. Hope it makes sense !!

  • John Graetz
    John Graetz Member Posts: 1,659 ✭✭✭
    edited July 2018
    Angela.  Even if you select the current date range, do the old ones still appear in the list?  I take it from your earlier post that this would be the case.

    Another thought, go back to one of the pay cheques for one of those old payslips and see if "to be printed" is ticked.
    John L G
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2018
    okay thanks John, will try that and see what happens.
  • Ingrid Durkin
    Ingrid Durkin Member Posts: 1 ✭
    edited July 2018
    I've got the same problem as Angela. The date range is correct but the old payslips appear and are ticked on the "email to be sent" list. You have to untick and scroll to the bottom to find the current batch of payslips. None of the old pay cheques are ticked "to be printed" as per John's crosscheck. Any suggestions?
  • Jennifer Hall
    Jennifer Hall Member Posts: 2 ✭
    edited July 2018
    Hi Angela and Ingrid. When you see old payslips in the list to be emailed you can delete them from the list and it won't delete the actual pays (if you are sure they were emailed at the time) then they won't appear in that ist again next time you want to email payslips. Jennifer For The Record Townsville
  • Kay Tromans
    Kay Tromans Member Posts: 10 ✭
    edited July 2019
    I wish to to delete old payslips to email as suggested by Jennifer but not sure how to perform the delete

    Please advise
    Kay
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2019
    Hi Kay and Jennifer, I am still having that problem even with the upgrade to 2019 R2.  Would be great if someone can help us.
    Thank you
  • John Graetz
    John Graetz Member Posts: 1,659 ✭✭✭
    edited July 2019
    Hi Angela.  Give me a ring on 0428 695454 and I will see if I can help you.  Technically speaking, it should not be hard, but reality is another matter.
    John L G
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2019
    Hi Kay I managed to do it now after reading Jennifer's comment. Once you have the list of payslips before emailing select the ones you dont need and click on remove button one by one. I have 208 that I had to do.
    Hope this helps
    Thanks
    Angela
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2019
    Hi John, thank you so much, I have managed to remove it now and hopefully it will work from here on.  If any issues I will give you a ring.
    Angela
  • John Graetz
    John Graetz Member Posts: 1,659 ✭✭✭
    edited July 2019
    By all means, Angela.  You should not have to go through any process to delete a list of payslips that you don't want to email, unless perhaps, that there is something in your setup that is not correct.
    John L G
  • Kay Tromans
    Kay Tromans Member Posts: 10 ✭
    edited July 2019
    Angela

    Where is the remove button???

    thanks 
    Kay
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2019
    its on the screen before sending the payslip, on right hand side
    "select all",
    "Select None"
    "remove" - this is what you will have to click on each time you want to take off. Once you have done this it works magic !!
  • Kay Tromans
    Kay Tromans Member Posts: 10 ✭
    edited July 2019
    I am using Reckon Hosted 2019

    Select Pay Slips To Email:

    Preview
    select all
    select none
    Preferences
    Default Email Text

    There is no remove button

    thanks
    Kay
  • ANGELA NAIDU
    ANGELA NAIDU Member Posts: 21 ✭
    edited July 2019
    hey Kay, then you click ok and it will take you to another screen that is where you will see remove button 
  • Kay Tromans
    Kay Tromans Member Posts: 10 ✭
    edited July 2019
    thank you so much....

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