payment summaries email

Donna Clements
Donna Clements Member Posts: 6 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I have printed our staff payment summarues fine. Some employees wish to have them via email When I open the email payment summary window. I get a mesage saying 'no employyess have been paid in the given year'.
When I open the print payment summary all the employees are listed correctly. Any suggestions welcome.
Thanks
Donna

Comments

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited July 2020
    Donna.   Have you checked that you have the correct year selected?  It sounds as if it has defaulted to 2018/19 instead of 2017/18.  Do you have your employees records setup so that forms can be both emailed and printed?
    John L G
  • Sue Renouf
    Sue Renouf Member Posts: 31 Reckoner Reckoner
    edited July 2019
    Hi Donna,
    Or it might be that you need to check their Preferred Send Form Method in the employee details. If it is set to Print it will not show under email. If you change the setting to Both, then you will be able to print and email.
    Regards,
    Sue Renouf
  • Jennifer Hall
    Jennifer Hall Member Posts: 2 Novice Member Novice Member
    edited July 2018
    Yes I agree. I always set prefences to Both in the employee card
  • Donna Clements
    Donna Clements Member Posts: 6 Novice Member Novice Member
    edited July 2018
    thanks for your comments. I think the problem was the preferred send method. I will amend that now. And yes I did have the correct year selected.
    cheers and thanks
    Donna
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