payment summaries email

Donna ClementsDonna Clements Member Posts: 7
edited July 2020 in Accounts Hosted
I have printed our staff payment summarues fine. Some employees wish to have them via email When I open the email payment summary window. I get a mesage saying 'no employyess have been paid in the given year'.
When I open the print payment summary all the employees are listed correctly. Any suggestions welcome.
Thanks
Donna

Comments

  • John GraetzJohn Graetz Member Posts: 1,645 ✭✭✭
    edited July 2020
    Donna.   Have you checked that you have the correct year selected?  It sounds as if it has defaulted to 2018/19 instead of 2017/18.  Do you have your employees records setup so that forms can be both emailed and printed?
    John L G
  • Sue RenoufSue Renouf Member Posts: 34 ✭
    edited July 2019
    Hi Donna,
    Or it might be that you need to check their Preferred Send Form Method in the employee details. If it is set to Print it will not show under email. If you change the setting to Both, then you will be able to print and email.
    Regards,
    Sue Renouf
  • Jennifer HallJennifer Hall Member Posts: 4 ✭
    edited July 2018
    Yes I agree. I always set prefences to Both in the employee card
  • Donna ClementsDonna Clements Member Posts: 7
    edited July 2018
    thanks for your comments. I think the problem was the preferred send method. I will amend that now. And yes I did have the correct year selected.
    cheers and thanks
    Donna
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