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STP Submission Error

Capricorn Stages

Hi there
I have just uploaded this weeks payroll and the following error has come back

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message
You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID

Yet the weeks before have been these

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message

An unexpected error has occurred. Please contact the Tax Office

And this message

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

Error message

The requestId is valid, but the pull request is yet to be queued

Any idea what these mean???

Comments

Acctd4

Hi Capricorn Stages

Have you registered your software ID as per the initial message?

Capricorn Stages

As far as I know I had. I will have to go back through it and check.
But i know that I followed all the steps

Rav

Hi Capricorn,
Just to clarify those messages -

You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID

and

An unexpected error has occurred. Please contact the Tax Office

These two messages mean the same thing which is that the Software ID from GovConnect STP has not been registered with the ATO, either through the ATO Access Manager or by calling them to register.
There's some more info on this here -
"Please contact the tax office" - Single Touch Payroll

In regard to the other message in your post,

The requestId is valid, but the pull request is yet to be queued

This is outlined here - The request is valid but the pull request is yet to be queued - Single Touch Payroll

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