Where is the Installation Folder

Kerry Allen_9865529
Kerry Allen_9865529 Member Posts: 4 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
I have just downloaded the fix KG5708 and I have to copy the files into the Installation Folder within Reckon Accounts 2018 and I am unable to locate it to finish the application.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited November 2018

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kerry Allen_9865529
    Kerry Allen_9865529 Member Posts: 4 Novice Member Novice Member
    edited November 2018
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited November 2018
    Hi Kerry,
    Your screenshot shows that you're IN the installation folder.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kerry Allen_9865529
    Kerry Allen_9865529 Member Posts: 4 Novice Member Novice Member
    edited November 2018

    Sorry I was looking for a folder by that name.
    I have now put them into the Reckon Accounts Folder and have restarted reckon and checked the tax tables and it is now applied. I will now process the payroll and hope it gets accepted this time. Thanks for helping as making a phone call to tech support yesterday was a waste of time and I had to find this patch by using google to see if anyone else had this issue. Finger Crossed.    
  • Kerry Allen_9865529
    Kerry Allen_9865529 Member Posts: 4 Novice Member Novice Member
    edited November 2018
    Just wanted to let you know I finally have a 'success' in status on the portal.
    Thank You.
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