Applying credits

Nicola Tweedie
Nicola Tweedie Member Posts: 6
edited September 2019 in Accounts Hosted
Good afternoon - I would like some help please! In my 'Customers with open balances - I have a couple of customers who had overpaid previously. Against there name is the correct amount owing (credit has been applied) but against their job and on the invoice - the amount is showing with no credit applied. (I did not get the option of applying credit to the invoice)Therefore when I try to record payment the file is still showing the amount with no credit applied? How do I need to record on reckon to balance? Thank you!


  • Acctd4
    Acctd4 Accredited Partner Posts: 1,929 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
    Hi Nicola

    When you invoice against a job, receive payment under that specific job also (instead of just under the main customer)  This creates the correct "link" for invoices v payments thereby creating the "credit" for allocation when receiving an overpayment.

    (You may need to delete these payments & re-enter them as they can't be re-allocated from under a main customer to a specific job in Receive Payments)

    Hope that helps.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

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