final event STP should be yes, but coming up as No

Felicity Van
Felicity Van Member Posts: 64
edited December 2018 in Reckon Accounts (Desktop)
I am uploading a STP file for 17 employees who were terminated.  I terminated each of them in Reckon Accounts Enterprise 2018 Desktop however the final event is saying No.

What can I do to fix this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    edited December 2018
    Hi Felicity,
    You'll need to ensure you've downloaded and installed the Reckon Accounts Business 2018 2.1 patch.

    Check out the link to the patch in this Knowledgebase article -
    Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal


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  • Felicity Van
    Felicity Van Member Posts: 64
    edited December 2018
    Hi Rav,

    That patch has already been installed on our systems.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    edited December 2018
    Hmmm interesting. Have the termination dates been reached yet? 


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  • Felicity Van
    Felicity Van Member Posts: 64
    edited December 2018
    Yes.  All were 8 December with payment date of 12 December.  I can't figure it out as I have terminated employees before & those STP files are showing final events.