Restore Backup after 2019 Upgrade
Frank_9885980
Member Posts: 4 Novice Member 
Accounts Personal Plus 2019
After installing the upgrade to 2019 from the 2018 version I am only able to open 1 of 3 files I have been using. I backed up all files to my hard drive before uninstalling 2018 and completing the upgrade. All the files are still on my hard drive under the "documents" tab.
I have gone "file/RestoreBackupFile/RestoreBackup/OK" but then nothing happens. I am able to use the "preferences" tab in the "RestoreBackup" box to select the backup file from my documents folder but no effect.
The same happened when I upgraded to 2018 last year but the problem self corrected after I restarted my computer. No such luck this time.
Any advice would be appreciated.
Thanks
Frank
After installing the upgrade to 2019 from the 2018 version I am only able to open 1 of 3 files I have been using. I backed up all files to my hard drive before uninstalling 2018 and completing the upgrade. All the files are still on my hard drive under the "documents" tab.
I have gone "file/RestoreBackupFile/RestoreBackup/OK" but then nothing happens. I am able to use the "preferences" tab in the "RestoreBackup" box to select the backup file from my documents folder but no effect.
The same happened when I upgraded to 2018 last year but the problem self corrected after I restarted my computer. No such luck this time.
Any advice would be appreciated.
Thanks
Frank
0
Comments
-
0
-
0
-
0
-
0
-
0
-
Hi Robyn. I have managed to solve my problem, by uninstalling the 2019 version and then reinstalling it. Magically everything worked following the reinstallation so I dont know what the issue was but I seem to have found my way around it. Thank you for taking the time to reply. Frank1
-
Great Frank! Happy New Year.0
This discussion has been closed.