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Printer not activated error code -30 after Windows 10 update

CharleneCharlene Member Posts: 24
edited November 2019 in Accounts Business Range
Since a Windows 10 update, my colleague receives the below error message when trying to email from Reckon Accounts Enterprise 2018. 
"Printer not activated, error code -30" 
Please refer to screenshot attached.

I have called Reckon and they wanted my colleague to run Reckon as Administrator which we want to avoid. 

My colleague has the following software:
Outlook 2016
Windows 10
Reckon 2018



image

Comments

  • ZappyZappy Accredited Partner Posts: 4,654 ✭✭✭
    edited August 2019
    You cant avoid it. You need local admin rights to run Reckon Kr
  • CharleneCharlene Member Posts: 24
    edited January 2019

    Hi Kevin, all users within our company send emails from Reckon without using Admin permissions! Why do we need Admin permission now?

  • ZappyZappy Accredited Partner Posts: 4,654 ✭✭✭
    edited January 2019
    Charlene you only need admin rights to the local directory. You do not need to be logged in as admin. This is all laid out in the support note. You can call me if you like 0407744914
  • ZappyZappy Accredited Partner Posts: 4,654 ✭✭✭
    edited August 2019
    Hi Maria, I have a HP printer. And an Epson printer. And a Kyocera printer. But I don't have a brother printer.
  • Cathy PurcellCathy Purcell Member Posts: 9
    edited August 2019
    Hi Kevin 
    I work remotely with PDPGuard & having issues with printers not "redirecting" 
    do you have any ideas please?  Using Windows 10 + Reckon Accounts Premier 2019
    Thanks

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