Flickering and rolling screen

Malcolm Fowler
Malcolm Fowler Member Posts: 9 Novice Member Novice Member
edited September 2019 in Personal Plus and Home & Business
Reckon Accounts Personal Plus 2016; Windows 10 64 bit; GTX1050 Graphics

Have always had a problem with screen flickering and multiple 'rolling" as I move between accounts. With my new computer and graphics the problem is now worse - can take seconds to move between account displays where the screen just keeps refreshing and flickering until eventually the display appears. I have tried all the recommendations I can find with no success.

It seems to me that the program was written for a very low resolution display and the higher you go the worse it gets. All my other software works well with the new computer. I am not prepared to go back to SVGA!

Any suggestions or advice would be appreciated 

Comments

  • Unknown
    Unknown
    edited September 2019
    This content has been removed.
  • Unknown
    Unknown
    edited February 2019
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  • John Campbell
    John Campbell Member Posts: 193 Reckoner Reckoner
    edited February 2019
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
    Totally agree - but history says that Reckon will do nothing. It's a pity that we the users can't get the message across and actually get some action.
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager
    edited February 2019
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
    Further to the above and in support of the concept that the account/transaction loading has a major effect I have just run one of your Sample Files (1.15MB) and all is good - no flickering/rolling and instant moves between accounts. My data file is 35MB and something in the program isn't able to handle that correctly - surely this should be a relatively simple fix for a programmer?

    PS Rav, how large is your test data file?
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
    Thanks for the advice and I will seriously consider doing that if nothing can be done by Reckon. Either that or I will revert to a series of linked spreadsheets were there is no such data overload issue. In this day and age a 35MB data base should not be causing a supposedly "supported", currently sold piece of software to be falling over.!

    Perhaps Reckon should be mentioning the limitation on the size of the database that can be handled in their promotional material :)
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • John Campbell
    John Campbell Member Posts: 193 Reckoner Reckoner
    edited February 2019
  • Ifti
    Ifti Reckon Staff Posts: 258 Reckon Staff
    edited February 2019
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
  • John Campbell
    John Campbell Member Posts: 193 Reckoner Reckoner
    edited February 2019
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
    I enter all data manually - transactions and unit prices. My main largest accounts are allocated pensions. My problem is when I move between accounts - that's when the  delays and flickering/rolling occur - it is as though the screen is refreshing as each step of closing one account and opening another is performed.

    Once I am in an account or even the Portfolio view there is very little problem either with the display or the speed.

    The Allocated pension "files" are very large and it may be that the historic data is only updated when I leave the account?

    I have not noticed much difference within the Portfolio View if I remove the 3 and 5 year performance figures
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Ifti
    Ifti Reckon Staff Posts: 258 Reckon Staff
    edited February 2019
    Thanks for sharing that Malcolm. I will pass it to the developer to see if he can find anything specific about it.

    Thanks

    Ifti
  • Malcolm Fowler
    Malcolm Fowler Member Posts: 9 Novice Member Novice Member
    edited February 2019
    Dave,

    It continues to work well - I'm amazed what a difference it makes to my state of mind when I move around updating accounts!

    I did try using the accounts icon in the toolbar but this just seems to open the main Account list (where you can also manage the accounts). If I double click on an account here to open it the flickering and rolling are at an all time high - basically terrible! So I'm very happy to stay with the permanent accounts list displayed on the left or right of the screen.

    Thanks for asking me how I enter an account - I would never have thought of trying different methods without your prompt!

    Cheers, Malcolm
  • Unknown
    Unknown
    edited February 2019
    This content has been removed.
  • Anne Sterling
    Anne Sterling Member Posts: 18 Reckoner Reckoner

    Not sure how to reply to Rav (I am new) but I turned my desktop to solid colour rather than the revolving photos I had on there, and my flickering problem has gone away!

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