Can't login to Hosted

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Lynette Anderson
Lynette Anderson Member Posts: 5 ✭
edited February 2019 in Accounts Hosted
I am unable to log into my Account at present.  I can log in and then when I launch it rejects me with the attached.  I have contacted support and they could not help.  Still waiting for a call back.  This is very inconvenient, is anyone had or is experiencing the same problem.image Note: This conversation was created from a reply on: PLANNED MAINTENANCE - Reckon Accounts Hosted (8 March 2019 - 9 March 2019).

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2019
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    Hi Lynette,
    Is this still occurring for you this morning?

    Do you recieve the same error when using an alternative browser such as Google Chrome or Firefox?
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  • Shannon Chambers Gardiner
    Shannon Chambers Gardiner Member Posts: 9 ✭
    edited February 2019
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    Hi Lynette,

    Have you changed your password recently? This seems to occur for me when I have changed my password and have not completely logged out of Reckon(even though I have received confirmation of password change)

    If you have changed your password recently, I would suggest re-setting your password and completely logging out of reckon and re-trying. This has worked for me. Best of Luck
  • Lynette Anderson
    Lynette Anderson Member Posts: 5 ✭
    edited February 2019
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    Yes, its still occurring on all, Google, Chrome and Firefox.  I have tried the solution below from Shannon and still not working.  How long will this take?  Support have not rang back, so I guess I have to call back and wait for long periods of time.
  • Lynette Anderson
    Lynette Anderson Member Posts: 5 ✭
    edited February 2019
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    Thanks Shannon for the solution, unfortunately it has not worked for me.  Still cannot get in and use my software that I pay $61.00 per month.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2019
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    It looks as though a technician called you yesterday but wasn't able to reach you. I'll get in touch with our support team and ask them to give you a call as soon as possible today.
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lynette Anderson
    Lynette Anderson Member Posts: 5 ✭
    edited February 2019
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    I have checked my mobile and no missed calls yesterday.  One missed call on my landline but not message left.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2019
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    Hi Lynette,
    I understand a technician has been in touch with you earlier today and your problem has been rectified. Can you please confirm?
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lynette Anderson
    Lynette Anderson Member Posts: 5 ✭
    edited February 2019
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    Hi Rav
    No! my problem is not resolved, I have not spoken to any Technician today.  Can you please advise where I go from here?
    Even if Technician could send email on how I can solve this issue.

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