Wrong company and abn entered

grant_10123427
grant_10123427 Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Entered wrong company abn, cannot edit it

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,206 Reckon Community Manager Community Manager
    edited July 2019
    Hi Grant,
    Is this on the GovConnect service for STP?

    If so, what is the ABN you've registered? 
    Also, can you confirm if the email address you're using for your Reckon Portal account is the same email address you've registered on this Community account?
  • grant_10123427
    grant_10123427 Member Posts: 2 Novice Member Novice Member
    edited July 2019
    Hi ray, we are using the free reckon ap recommended by ato . The email address is same for both. I have attached the screen shot of the wrong abn image
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,206 Reckon Community Manager Community Manager
    edited July 2019
    Thanks Grant.
    I've deleted that ABN from the app. If you're still logged in, please log out from the app (Settings > Logout) and then close it in full ie. swipe it away from your running apps.

    Give it a couple of minutes and then sign back in, it will take you through setting up the company/ABN again.

    Cheers
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