I keep getting declined by ATO. The reviews are the value specified for an item doesn’t match the it

Elena_10132899
Elena_10132899 Member Posts: 1
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Comments

  • Eric yang
    Eric yang Member Posts: 1
    edited July 2019
    same issue of me
  • thien
    thien Member Posts: 5
    edited August 2019
    same for me, have you guys had a response to this issue yet?
  • Maria Slaats_10202499
    Maria Slaats_10202499 Member Posts: 5
    edited August 2019
    I have just had my second payroll run  rejected for this error - is there any support???

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    Hi all,
    This message means that at some point previously you've entered a figure into the app that is more than 2 decimal places. In Elena's example, its in the Superannuation field.

    What you need to do is create an adjustment in the app (Pay Run screen > Blue + symbol > New Adjustment) to bring that figure to a valid 2 decimal figure. For example, if the figure that shows in the error message is $143.877 in the Super field, then create an adjustment for -$0.007 to bring this figure to a valid 2 decimal figure.


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  • Maria Slaats_10202499
    Maria Slaats_10202499 Member Posts: 5
    edited May 2020
    Hi Rav - I don't know about Elana - but I haven't - everything is only 2 decimal places?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    Yes, the app won't show it in the field after the fact but if you've received the same or similar message such as Elena's, then an adjustment is required to bring the figure in the relevant field back to a valid 2 decimal value.


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  • Maria Slaats_10202499
    Maria Slaats_10202499 Member Posts: 5
    edited August 2019
    Does it also mean if you have had the error once - that all submissions past that date will be incorrect as well - until you have fixed that initial adjustment??
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    What status are the other submissions in? If they're in Error, what is the error message for those specific submissions? I'm assuming they'll be the same or similar message so it does need to be corrected.


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  • Maria Slaats_10202499
    Maria Slaats_10202499 Member Posts: 5
    edited August 2019
    Thanks Rav - I still don't know how it happened in the first place but I have corrected it.
  • Ben Hargy
    Ben Hargy Member Posts: 4
    edited August 2019
    I will post a new question but i have had similar issues and need guidance on how to deal with "error/declined". Sometimes no message is given......
  • robin_10608213
    robin_10608213 Member Posts: 14
    edited May 2020
    i don't have any decimals in the new submission and it is still giving me the same error. please tell me to do
  • robin_10608213
    robin_10608213 Member Posts: 14
    edited May 2020
    image
  • robin_10608213
    robin_10608213 Member Posts: 14
    edited May 2020
    i didn't even have that figure in the payroll!!