Reckon Accounts Personal 2019 Starts the launcher then stops - Win10 1809/1903

Chris Kitchenman
Chris Kitchenman Member Posts: 6 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
This has been bugging me for a month or more now.

I double-click on either the Reckon Accounts 2019 shortcut or the qw.exe app in the home directory and the Launcher splash screen appears on the desktop for a few seconds then disappears.... and nothing else happens.

I have tried "run as administrator" and this worked for a while earlier this year but hasn't worked for a month.

I de-install the App using Revo and then re-install and it works after putting in the activation code from my account, but the next time I try to use it.... nothing.

I am not going to keep on de-installing/re-installing just to update my accounts.

Please assist!  (note.. I am IT technical so can delve into Registry Keys and other things if necessary).

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager
    edited August 2019
  • Chris Kitchenman
    Chris Kitchenman Member Posts: 6 Novice Member Novice Member
    edited August 2019
  • Astro
    Astro Member Posts: 19 Novice Member Novice Member
    edited August 2019
    Couldn't agree more Chris.  I have had similar issues since upgrading this year. 
  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • Chris Kitchenman
    Chris Kitchenman Member Posts: 6 Novice Member Novice Member
    edited August 2019
    Bingo!  Certainly worked like a dream at this point.  I'll start to have a look at the US version as well as I don't need the investment part of the app (the AU version sucks at Superannuation links anyway)
  • Chris Kitchenman
    Chris Kitchenman Member Posts: 6 Novice Member Novice Member
    edited August 2019
    And...  I've been playing with the US Quicken 2013 Deluxe over the last day (Thanks David!) and it's vastly better than the AU version.  I'm ignoring the register and Unicode requests but it offers a far more "visual" experience.  I'll certainly consider paying for the latest US instead of the steadily increasing cost of AU with absolutely no improvement in product.
  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • Chris Kitchenman
    Chris Kitchenman Member Posts: 6 Novice Member Novice Member
    edited August 2019
    I noticed the Mobile option, and also the ability to install on multiple devices (!!!!) which has always been a major issue for me as I run a home server and have always wanted to store the data files centrally but access them from anywhere.  Obviously not a common requirement in 2019!

    I don't have shares any more so that's not an issue. :-)
  • Ken_9671124
    Ken_9671124 Member Posts: 3 Novice Member Novice Member
    edited September 2019
    Reviewed this conversation with interest. My launcher became hit and miss, but after the last Win 10 update the program just wouldn't launch. Uninstalled, reinstalled will work once then not. My file is 8 characters long. Shame but after 17 years appears I'm going to have to give up on Reckon. Is it possible and not too difficult to migrate the data file to the US Quicken program?
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