STP file won't upload in Reckon Portal

Karen KKaren K Member Posts: 1
edited September 2019 in Accounts Hosted
Hi there, I have been successfully uploading my STP files in the Reckon Portal until last week.  When I select UPLOAD  then REPORT TYPE - New Pay Run and click CONFIRM, it takes me to find the file which I then select but it doesn't upload and just goes back to the REPORT TYPE CANCEL or CONFIRM option again.  Can anyone help please?  Thanks.

Comments

  • Acctd4Acctd4 Accredited Partner Posts: 1,021 ✭✭✭
    edited September 2019

    Hi Karen

    (You’ve posted your question in the Reckon Accounts Hosted (RAH) category rather than Reckon Accounts (RA) so am assuming you’re using RAH ? )

     

    Unlike RA - because RAH is on Reckon’s servers (rather than on your local PC) - you need to have “downloaded” the STP File from Reckon’s server (the Q Drive) to your local PC drive (eg your C Drive) first

    You do this by clicking on the main Briefcase floating Icon button to access the “Download” Icon (the one in the screenshot with the downward arrow)

     

    Once you’ve saved the File locally, it will then be visible to “Upload” it within the Reckon Portal process (as the Reckon Portal is online)

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RosieRosie Member Posts: 94

    I am having this same issue and can't work out why I can't upload the file - on RA not RAH

  • Kris_WilliamsKris_Williams Member Posts: 1,509 ✭✭✭

    Hey Shaz I lodge my RAH STP file straight from Hosted, I have no need to download to computer, but sometimes when things don’t go according to plan it’s an option

  • Acctd4Acctd4 Accredited Partner Posts: 1,021 ✭✭✭

    @Kris_Williams This is an old post - Initially, the file was only able to be saved on Reckon's server (eg within the Hosted platform).  Fortunately, this was addressed & rectified some time ago so is no longer the case! 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • Kris_WilliamsKris_Williams Member Posts: 1,509 ✭✭✭

    Ah yes I see, I thought I was going crazy 😜

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