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I have just converted from stand alone to hosted - I have uploaded my file but it doesnt show up any

Kerri Dowd

I have just converted from stand alone to hosted - I have uploaded my file but it doesnt show up anywhere. I uploaded using the floating toolbar. Where has my file gone?

Comments

Kris_Williams

Did you upload a backup? You may have to restore it if so. Should be in Qdrive, sometimes there’s a folder called upload though.

GerryWinter

If you still cant find it do a new upload of your backup from your desktop and keep an eye on where its going and then do a restore to Q drive.

Gerry

Datarec

Uploading the QBW (company data file) file:

1) Once logged into Reckon Accounts Hosted, click on the floating toolbar as shown below.

2) Click on the ‘up arrow icon’ to download the file.

3) You will see the file browser window will open.

It will by default look into the last folder you may have been accessing such as the Downloads folder

4) Navigate to the correct company data file you wish to upload and select it, then click the OK button to start the upload process.

5) When your data file is uploaded to the Hosted platform, it will go to the Upload folder on Q: drive

Then depending on your requirements, you can then either:

a) open the company data file (*.QBW) while it is in the Upload folder

b) move the data file out of the Upload folder and into the root Q: drive

c) move the data file out of the Upload folder and into a shared folder on the Q: drive

If you require assistance with moving the files, please contact the Hosted Technical Support Team.

Uploading the QBB (backup) file:

1) Once logged into Reckon Accounts Hosted, click on the floating toolbar as shown below.

2) Click on the ‘up arrow icon’ to download the file.

3) You will see the file browser window will open.

It will by default look into the last folder you may have been accessing such as the Downloads folder

4) Navigate to the correct backup file you wish to upload and select it, then click the OK button to start the upload process.

5) When your data file is uploaded to the Hosted platform, it will go to the B:(My Backup) drive

You can then restore the backup file so that it becomes a normal company data file (*.QBW) that you can use to enter your financial data.

How to restore a backup file (QBB) in Reckon Accounts Hosted

Uploading the QBM (portable) file:

1) Once logged into Reckon Accounts Hosted, click on the floating toolbar as shown below.

2) Click on the ‘up arrow icon’ to download the file.

3) You will see the file browser window will open.

It will by default look into the last folder you may have been accessing such as the Downloads folder

4) Navigate to the correct portable file you wish to upload and select it, then click the OK button to start the upload process.

5) When your data file is uploaded to the Hosted platform, it will go to the B:(My Backup) drive

You can then restore the portable file so that it becomes a normal company data file (*.QBW) that you can use to enter your financial data.

How to restore a portable file (QBM) in Reckon Accounts Hosted

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