I have not been able to send an email for the past 2 hours.
Andrea Taylor
Member Posts: 21 ✭
I have not been able to email any forms from Reckon Hosted since 1140 AEST 20/12/19.
Due to the flaw in the system which does not allow you to see what has been sent, I have myself automatically BCC'd into every type of from sent from all 4 of the companies I use. I have even tried emailing myself directly and nothing is coming through.
How on earth am I supposed to finish of the December invoicing before close of business for the year if it won's send?
Please help
Due to the flaw in the system which does not allow you to see what has been sent, I have myself automatically BCC'd into every type of from sent from all 4 of the companies I use. I have even tried emailing myself directly and nothing is coming through.
How on earth am I supposed to finish of the December invoicing before close of business for the year if it won's send?
Please help
0
Comments
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Hi Andrea.
You are able to check your emails by downloading the log file and seeing if there is an issue somewhere. To download the log file:
1. Click on the download tool box (That funny looking red symbol)
2. Navigate to you Q: drive.
3. Open the folder "LOG"
4. Find the file titled "QBMailClient_20191220.log" or similar numbered file.
5. It will down load into your DOWNLOAD folder
6. Open the file with Notepad or Word
7. See if there are any error messages that might indicate any issues.
See how you go with that.
Regards
DB0 -
Thanks DB
I found the log easily enough. It is only showing the stuff that hasn't sent today, not anything which did go out. These emails still say "sending".
Should I assume they will go eventually?
Thanks
Andrea
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Not sure if they will go or not. That may be a question for the Reckon team.
One quick question, has anything changed since the last time you successfully sent an email? Have you had any issues sending emails from outside of Reckon?
Just looking for something that may point to the issue.
Regards
DB
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I am going to assume they won't go and will just have to resend next year. It is what it is I guess.
Nothing had changed. I actually emailed some out this morning and all was good. It was only later I realised I wasn't getting my copies of anything sent after about 11.30am. It just happened.......!!
Thanks for your advise DB. Have a Merry Christmas and Happy New Year.
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Hi Kevin
Please explain how to use the pop mail option. I am simply using what was set up when we activated the Reckon Hosted software.
Thanks in advance.
Andrea
0
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