Salary Sacrifice STP figures do not match Reckon reports

Mel B
Mel B Member Posts: 6
edited July 2020 in Accounts Hosted
I'm currently doing STP year end and the employees Salary Sacrifice $ amount does not match the Reckon reports amount. Anyone else having this problem?

Comments

  • Deb
    Deb Member Posts: 7
    edited July 2020
    Yep, awaiting solution, too.
  • Yoram Malka
    Yoram Malka Member Posts: 1
    edited June 2020
    Yes, it might be due to up to date income for new employees added to the system. The system does not add it up
  • Deb
    Deb Member Posts: 7
    edited June 2020
    My employee been with the company for 9 years and SS past 4years. 
  • Michelle McClure
    Michelle McClure Member Posts: 6
    edited June 2020
    Yes I am having the same problem, salary sacrifice per reports & payments does not match STP year end file.
  • Mel B
    Mel B Member Posts: 6
    edited June 2020
    Yes my employee has been with the company for 3 years and this is the second consecutive year of SS
  • Michelle McClure
    Michelle McClure Member Posts: 6
    edited July 2020
    I found a solution to the problem from a question three years ago. It solved my problem. I ran the report below and there was an error with my RESC and SS (Contribution Type) columns.....

    Run a Super Report by Employee, modify the columns to show you the key data - Payroll Item, Amount, Contribution Type and RESC Amount.  Are there any RESC amounts for contribution types SA and CA? 
  • Deb
    Deb Member Posts: 7
    edited June 2020
    No there are not.
  • Nicole
    Nicole Member Posts: 3
    edited June 2020
    I'm having the same problem also.  All reports are correct but when you upload STP the report shows some Salary Sacrifice figures are incorrect.  This has happended to me in previous years for the same employees, that the Payment Summary shows incorrect Salary Sacrifice figures but all the reports in the system are correct, no one has ever found a solution.
  • Michelle McClure
    Michelle McClure Member Posts: 6
    edited July 2020
    I had the same problem Nicole.
    I ran the Super by Employee Report and added the RESC column (which is the field that fills the Payment Summaries & STP Salary Sacrifice).
    All of the SS amounts (Contribution Type column) and the RESC amounts have to match. Once I corrected the errors, by going into the paycheques and re-entering the Salary Sacrific, my reports then matched my STP file and Payment Summaries.
    Thankfully I only had two paycheques that I needed to amend.
    I hope this works for you and it makes sense! 

  • John Graetz
    John Graetz Member Posts: 1,659 ✭✭✭
    edited July 2020
    HI All.  I invariably end up repeating this same fix each year, so here we go again.  I have not known of anybody who has not been able to fix their problem by referring to this action:

    Hi If you go to the following Knowledgebase site, this will provide you with the action that you need to correct the error - it is relatively straight forward - try Option 2.  This problem probably tends to rear its head at the end of the year for an odd employee. I have had to correct it on more than one occasion in the past.  At least you know which pay the problem has occurred in.
    http://kb.reckon.com.au/issue_view.asp?ID=3621
    John L G
  • Deb
    Deb Member Posts: 7
    edited July 2020
    Thank you so much Michelle, I found one paycheque where the SS amount hadn't transposed across to the RESC. I simply re-entered the figure on the paycheque and it updated. All sweet!
    Question: Should SS tax tracking type be "none" or "Gross payment"
    If it should be none, then what action do I need to carry out to correct (other than changing the tax tracking type in payroll item list for future pays)
    Thanks for your help

  • John Graetz
    John Graetz Member Posts: 1,659 ✭✭✭
    edited July 2020
    Deb. It must definitely be set as ?Gross Payment?, as I found to my horror last week.  Somehow that setting had changed to ?None? for one of my casual employees after having been correct - perhaps I had been testing something and forgot the change it back to the correct setting.  If it is not set to ?Gross Payments?, then the Employees Reported Gross on STP and Annual Payment Summaries will not have been deducted, meaning that the tax benefit will have been lost.
    John L G
  • Deb
    Deb Member Posts: 7
    edited July 2020
    Phew! Thanks so much. That is what I had it set on. Learning . . .always learning. 
  • JP
    JP Member Posts: 7
    edited July 2020
    thanks John