Bank Rec - Unable to save a payment/receipt transaction

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Mehul Patel
Mehul Patel Member Posts: 14 ✭
edited August 2020 in Reckon One
I am trying to accept bank transactions for bank reconciliation in Reckon One but it says 'An unexpected error occurred, Unable to save a payment/receipt transaction'.
I have tried to log-off and on few times, restarted my computer but no luck, appreciate any help. Thanks

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  • Robyn_10040267
    Robyn_10040267 Member Posts: 44 ✭
    edited August 2020
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    I am having the same problem.

    Can someone help us please?
  • Robyn_10040267
    Robyn_10040267 Member Posts: 44 ✭
    edited August 2020
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    I have just opened a different Reckon One book, and it is working ok when accepting bank transactions.  But then I changed back over to the previous Reckon One book that I was working on, I am still getting the same error message as above.
  • Robyn_10040267
    Robyn_10040267 Member Posts: 44 ✭
    edited August 2020
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    Further update... now I have three different books coming up with the same error message.

    Do we need to ring Reckon for support on this? Or is it a known issue that they are dealing with?

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