email or print a credit note for a supplier

54479
54479 Member Posts: 10 Reckoner Reckoner
edited September 22 in Accounts Hosted

I am unable to email or print a credit note I raised for a supplier in Reckon Accounts Hosted. Any suggestions please

Best Answer

  • 54479
    54479 Member Posts: 10 Reckoner Reckoner
    Answer ✓

    Thanks for your response. We had a good reason to send a supplier a credit note but I will do as you suggest.

Answers

  • Bruce
    Bruce Member Posts: 447 Professional Partner Professional Partner

    Sounds odd as this is a standard feature.

    Just guessing - but have you created an email address for the supplier?

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    What is the message when you attempt to print?

  • 54479
    54479 Member Posts: 10 Reckoner Reckoner

    I do have the suppliers email address. Can't print as it is greyed out and unable to save as PDF

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited September 2020

    @54479

    You wouldn’t be sending a Supplier a Credit – these are Credits issued to you by a Supplier for credit against their bills which is why you’re unable to print or email it. 

    If necessary, you can view/print a Transaction History of the Credit (which shows the allocation details) by clicking on History > Print

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