(MAPI error code 00000000 (0) at line 921 in sendemail.cpp

martin_6669966

Hi,

I know this is a very common topic, and I have suffered this many times over many years, but I cannot remember or find the correct repair schedule.

I have used Reckon for 20+ years. the last PC was windows 8.1

This weekend I installed 2020 small business accounting on brand new PC, windows 10 just updated,

latest outlook email installed.

Installation went well after first failing, then I updated .NET3.5 and 4.7, then installed great.

Now I can print to desktop, but when trying to email from Reckon, stops when 'going online' and displays the above fault

I know last time , with excellent help from Kevin, I removed the last windows update i installed, but this time since I have installed on a new PC, I do not know which if any which update is causing the problem, or if I should be taking another process to correct this problem.

Any help would be appreciated

Thanks

Marty

Rav

Hi @martin

Sorry to hear you're having trouble with this error. There are a few reasons why it could be occurring and also a few ways to solve it. I'll link a guide below which outlines them all with step by step instructions which hopefully should get you back on track.

https://help.reckon.com/article/71n6zilbet-kba-5771-mapi-error-when-emailing-from-reckon-accounts-business-range

I'll tag Kevin as well in case he wanted to add to this as well.. @Zappy

martin_6669966

Hi Zappy,

Thanks for the advise.

I have tried the recommendations but still no emails

I would like to call you to chat, how to contact you, or mobile number

Thanks

Marty