Reckon Personal renewal paid but licence expiry date did not change
Paid the renewal two weeks ago and received confirmation. When the expiry date did not change on my online Licence details, I ran Reckon support and was told that the licence details would update on the expiry date, and all was in order. I tried to tell them that in previous years the licence details updated immediately, but they were insistent all would be OK..
Of course, tried to log in this morning, but could not do so as my licence had expired! Tried to ring Reckon, and after go through a number of menu's, listening to endless recorded messages, I was told I was ringing out of hours, and the call was terminated.
I have tried doing manual updates, but it seems the Product Keys, etc that I have do not apply to the renewal.
I am very frustrated as I foresaw this eventuality and tried to sort it out a week or so ago, but was assured all was OK. I can't really wait until Monday as there are issues I was going to sort out over this weekend.
Any clues please?
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