Can not update from Personal Plus 2020 to my paid for licence for Reckon Accounts 2021

499732

I have been a user and then subscriber subscriber to Quicken then Reckon for 20 years. .....For the last few ? 3-5, I have similar issues when it comes to the time of year to renew. I have learned from experience to absolutely dread this. Otherwise it is a great product. This year I crossed my fingers and paid by direct deposit. Contacted Reckon and eventually got an email saying the money was received.

I notice that the licence period of my software had not been updated when restarting Reckon even a couple of days later.

I went on line to my Reckon account and downloaded the required 2021 software. I then attempted to unzip the download, which gave me more than 4,000 files and bombed out with the message Can't create output file C:\temp\Reckon_Accounts_Personal_2021\HAB\DISKT\Setup.exe. I have attempted the download and unzip several times which may be part of the issue.

I phoned Reckon licence and support both of whom would not assist me and referred me to this community.reckon site.

Can someone pls HELP. Thanks

Rav

Hi @499732, sorry to hear you're having trouble with your installation.

As a starting point, I'd highly recommend following the steps outlined in the Personal Range 2021 Installation & Upgrade guide which I'll link below.

https://help.reckon.com/article/46sqcli2rv

I'm pretty confident the process outlined in the guide should resolve this for you however on the off chance that it does not, I'd recommend performing a clean uninstall and reinstallation of the software. I'll also link some information to this below -

https://help.reckon.com/article/ily7uoxuo3-kba-4333-clean-uninstall-and-reinstall-of-accounts-personal

GerryWinter

Give me a call on the number below and i will see what i can do.