Top line

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Neryl
Neryl Member Posts: 9 ✭
in Personal Plus and Home & Business

When I click on top line of screen displaying titles such as File, Edit, Tools, Online etc. it will not display what lies below

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  • Neryl
    Neryl Member Posts: 9 ✭
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    Who do I call or email to get any help?

  • Neryl
    Neryl Member Posts: 9 ✭
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    Will upgrading to 2021 fix this problem?

  • Neryl
    Neryl Member Posts: 9 ✭
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    If I get no comments, who do I call? Neryl

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,477 Community Manager Community Manager
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    Hi @Neryl

    Does the current Personal Range software you're using have a valid subscription/license?

    Which version are you currently running? Does your file itself open and its only the options in the Menu bar at the top which are unavailable or is nothing opening at all?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Neryl
    Neryl Member Posts: 9 ✭
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    Yes. I am about to download 2021 but was wondering whether my problem should be fixed first. The only problem I have is that the menu bar is unavailable. Everything else is OK. I have not had this problem before.

  • Neryl
    Neryl Member Posts: 9 ✭
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    I am running Personal Range 2020

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