NO YTD on pays slip

meganmegan Member Posts: 44

Hi Everyone

We completed a rebuild of our data on Friday.

Have run the pay slips today and no YTD amounts are showing.

Any ideas on how to fix this?

Thanks

Comments

  • Jay Jay LiJay Jay Li Reckon Staff Posts: 27

    If your leave reports show the right amount of leave but payslips don't. try the link below.

    https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

  • meganmegan Member Posts: 44

    Thank you :) @Jay Jay Li it is all the pay figures and PAYG tax on the pay slips. Employees are casual, so no leave entitlements.


  • Acctd4Acctd4 Accredited Partner Posts: 896 ✭✭✭

    Have you tried generating in one of the default template pay slips instead of the customised template? The customised payslip can sometimes get corrupted.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • meganmegan Member Posts: 44

    Thank you @Acctd4 Yes, we tried the default template and had the same issue. Ended up restoring the backup before the rebuild was performed. All the pay slips are now showing the correct YTD.

  • Barbara Allen-GuthrieBarbara Allen-Guthrie Member Posts: 17

    Hoping someone can help me, I have the same issues as above, leave in payroll slip when emailing it showing wrong hours.

    I have done the wholearticle that Reckon sent me, rebuild 3 times over and over.

    Then created a new employee with all the details and still not working.

    I have also tried to the 2 standard payslips rather than the custom - NO.

    This has consumed nearly my whole day and I have resolved nothing.

    Do hope someone has an easy fix :-(

  • meganmegan Member Posts: 44

    Hi @Barbara Allen-Guthrie Can you confirm your issue is that the leave on the pay slip is different to what is on the employees card. If it is, the verity and rebuild is the only solution I can think of.

    To fix our missing YTD figures on pay slips we ended up restoring from an old backup. Our issue was a erupted file, which was not able to be fixed.

  • Barbara Allen-GuthrieBarbara Allen-Guthrie Member Posts: 17

    Thanks Megan, yes it is the leave on payslips is wrong so I have had to create a new empolyee profile within Reckcon for each employee and I have that set up done, still heaps of work, but then if I restore from an old backup the new employee will be gone.

    I need to somehow find out how to now "Enter payroll year to date values" from their old profile otherwise PAYG summaries and what I submit STP are all wrong.

    I am not sure Reckon even know what a mess this is and how to fix it.

    Barb

  • Acctd4Acctd4 Accredited Partner Posts: 896 ✭✭✭

    Hi Barb

    I’ve replied on your other post but if you’re needing to enter YTD totals, this option is under the Employees dropdown menu.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

Sign In or Register to comment.