NO YTD on pays slip

megan_10040714

Hi Everyone

We completed a rebuild of our data on Friday.

Have run the pay slips today and no YTD amounts are showing.

Any ideas on how to fix this?

Thanks

Jay Jay Li

If your leave reports show the right amount of leave but payslips don't. try the link below.

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

megan_10040714

Thank you :) @Jay Jay Li it is all the pay figures and PAYG tax on the pay slips. Employees are casual, so no leave entitlements.

Acctd4

Have you tried generating in one of the default template pay slips instead of the customised template? The customised payslip can sometimes get corrupted.

megan_10040714

Thank you @Acctd4 Yes, we tried the default template and had the same issue. Ended up restoring the backup before the rebuild was performed. All the pay slips are now showing the correct YTD.

Barbara Allen-Guthrie

Hoping someone can help me, I have the same issues as above, leave in payroll slip when emailing it showing wrong hours.

I have done the wholearticle that Reckon sent me, rebuild 3 times over and over.

Then created a new employee with all the details and still not working.

I have also tried to the 2 standard payslips rather than the custom - NO.

This has consumed nearly my whole day and I have resolved nothing.

Do hope someone has an easy fix :-(

megan_10040714

Hi @Barbara Allen-Guthrie Can you confirm your issue is that the leave on the pay slip is different to what is on the employees card. If it is, the verity and rebuild is the only solution I can think of.

To fix our missing YTD figures on pay slips we ended up restoring from an old backup. Our issue was a erupted file, which was not able to be fixed.

Barbara Allen-Guthrie

Thanks Megan, yes it is the leave on payslips is wrong so I have had to create a new empolyee profile within Reckcon for each employee and I have that set up done, still heaps of work, but then if I restore from an old backup the new employee will be gone.

I need to somehow find out how to now "Enter payroll year to date values" from their old profile otherwise PAYG summaries and what I submit STP are all wrong.

I am not sure Reckon even know what a mess this is and how to fix it.

Barb

Acctd4

Hi Barb

I’ve replied on your other post but if you’re needing to enter YTD totals, this option is under the Employees dropdown menu.