Personal Plus 2021

newyorkgirl
newyorkgirl Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

Hi, I am trying to download the new Personal Plus 2021 and after I unzip and I click on ok then a panel comes up and says I cannot download new version until I un install the old software. I am a bit confused if I un install the old program will I lose all my information up until this point.

Thank you

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi @newyorkgirl

    Your data is stored on your file not the software/program.

    My recommendation is to ensure that you make at least one backup of your file and have it saved in a couple of locations before you go through the upgrade process.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Also, I'll link our installation and upgrade guide for Reckon Personal 2021 below -

    https://help.reckon.com/article/46sqcli2rv


  • newyorkgirl
    newyorkgirl Member Posts: 3 Novice Member Novice Member

    Thank you very much for the quick response Rav, I will do a back up and then check out the guide. Appreciate your help.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,381 Personal Range Elite Expert Personal Range Expert

    Call me on 0418907140 and i will do it for you.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • newyorkgirl
    newyorkgirl Member Posts: 3 Novice Member Novice Member

    Thank you very much for your kind offer Gerry but I finally worked it out so I am all set .

  • dslamer
    dslamer Member Posts: 1 Novice Member Novice Member

    I've just installed the 2021 version of Personal Plus after removing my 2013 version.

    What's different?

    Everything seems identical?

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