DVD Install problem on Win10

rickb Member Posts: 1

Our Club purchased a New Reckon Accounts Plus 2016 from a Reseller Ausoft, about a month ago and it will not Install on Windows 10. It was bought so we could upgrade from 2013 Reckon, and also put it on a New Computer the Club had bought.

It is being Loaded on a New MSI Laptop with Windows 10 preloaded, and it seems to read and progress until near the end when it always gives an Error Msg = Error 1920.Service QuickBooks Database Manager Service (QBCFMonitorService) failed to Start.

I have tried the install with All Windows closed, Virus Scan Off, Firewall Off, and even Wi-Fi Off, without any success or change of Error Message.

I was a Computer hardware & software Tech, so I cleaned and inspected the Dvd 1st, and have also since successfully read it, showing 4.27 G can be read, with no errors on the whole Dvd.

This Reckon Accounts Plus 2016 boxed Dvd had no separate instructions, but I had read the Getting Started instructions, mentioned on the Dvd box.

The DVD supplied is named Business Range 2016, not Reckon Accounts Plus 2016, does this make a difference, and the box states Full Version, 1 User Licence.

I think it is a Dud DVD ? Or something else very puzzling ?

Has anyone else had similar problems? Any help would be appreciated.

Regards, RickB.


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi RickB

    There’s some info on this in this forum that may assist you, the link to which can be found on the help page here:


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]


    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)