Reckon Accounts Personal Plus 2020 - Error Code 6909 when backing up

gregatkinson
gregatkinson Member Posts: 2 ✭
in Personal Plus and Home & Business

Hi there,

I keep getting the same error when trying to backup an existing file and the backup fails giving me the Error Code 6909.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi @gregatkinson

    I know this might sound silly but can you please ensure your file name is less than 8 characters in length and then try again. Let me know if you still have trouble after this.

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  • gregatkinson
    gregatkinson Member Posts: 2 ✭

    OMG! That worked immedieately, the file name was quite long but it fixed it straight away when I shortened it. Thank you so much :-)

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Glad to hear its solved 😊

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