Reckon Payroll APP: Can't login error message: Something Went Wrong

davidzhang Member Posts: 1

On my iPhone I downloaded the Reckon Payroll App and sign in with the Reckon account, it requested me to confirm with the security CODE sent to my phone number, that was all fine to that stage. But once the code is accepted, program start to load, the error message came: Something Went Wrong (we can't complete your request. Reload the page or log out if the issue persists). But reload came to the same message and logout and log back in are on the same cycle.

Can anyone explain and provide solutions? Really appreciate if you can help!!!


  • Emmlouy
    Emmlouy Member Posts: 5

    Hi David, did you manage to resolve this, I have the same issue.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,105 Community Manager Community Manager

    Hi guys,

    @davidzhang I responded to you in relation to this on your other post here.

    @Emmlouy What is the ABN that you're currently using on the free STP app and trying to migrate over to the Payroll App?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,163 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Anthea

    This category is for Reckon Accounts Hosted. If you search in the Reckon Mate section: or post your question there, you'll hopefully find the info you're after ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)