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Reckon Mate - Frequently Asked Questions (FAQ)
Have questions about the new Reckon Mate mobile app? Check out our Frequently Asked Questions (FAQ) page below! You'll find the answers to the most common questions there and we'll be adding to this as we go.
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When is Reckon Mate available for Reckon One users?
This discussion was created from comments split from: What is Reckon Mate?.
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Reckon Mate app not available on new version of Android
Hi. I have sent a Reckon Mate invitation to one of my employees (myself as a test), however, when I went to download Reckon Mate on my Samsung phone, it says "This app isn't available for your device because it was made for an older version of Android". Is this correct? Thanks, Kristy.
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Why can I access my book on Reckon Mate App?
I have accepted my invitation to Reckon Mate App and once logged into the app, I get the message "No employee access to any books" . How do I rectify this?
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When will Reckon Mate be available for Payroll Web users?
I have sent Reckon Mate invitations to our employees. They have downloaded the app and created a login/password but the message they get is "no employee access to any books". Is there something else I need to do or is the app not available for use yet?
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Why isn't ReckonMate allowing employees to register?
They have received invite, downloaded the APP and it won't let them go any further saying the need an invite from employer! And then there are those employees that I've tried to invite band it initially comes up as successfully invited but they don't move off the to be invited list and don't get the email invitation......…
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Getting started with Reckon Mate!
Reckon Mate allows you, as the employee, to view your leave balances, pay slips and personal details registered with your employer and much more! To get started, check out our guide below -
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Reckon mate invite not sending
I’ve just set up reckon and am trying to invite an employee to reckon mate. I press the send email invoice button, a pop up says “Email invite has been sent” but they don’t receive an email and their employee record still shows as “Not invited”. Can someone help? Is it because I’m only on a basic plan, not Premium?
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Reckon Mate Invite Email
I've been trying to send an invite from the payroll app, it tells me the invite is sent but it is not being received.
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Reckon Mate update v1.0.34 📲 - Bug fixes
Reckon Mate app - v1.0.34 update The Reckon Mate app has received an important new update which resolves a couple of issues affecting the ability to login and access the app normally. We recommend that Reckon Mate users download this new update as soon as possible so that you're on the latest version of the app. Download…
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Empolyee cannot login
read the community comment related to Empolyee cannot login. I have checked the latest version which is 1.0.30, uninstall the app and re-installed, cleared cache, cleared data. after entering my crediental, can proceed to next page which showed error "request is not valid". please advise. Thanks
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Reckon Mate Error
This discussion was created from comments split from: Reckon Payroll APP: Can't login error message: Something Went Wrong.
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Reckon Mate not logging in
I've been using reckon mate to access my payslips for about 2 months but the last few days I haven't been able to access my account at all. I log in and it loads for a while before coming up with authentication missing or expired. It fills the whole screen as you can see in the attached image. I've tried turning my phone…
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reckon mate does not start up
As an employer I am trying to invite an employee to reckon mate via Reckon One Touch Pay. I press the send email invoice button, a pop up says “Email invite has been sent” . The employee does receive an email. (1) But when the employee responds with their own email and password - it always states " oh oh there is an error"…
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Employee sign in to Reckon Mate
Have invited an employee to Reckon Mate in Payroll app. How does the employee sign in? Using their gmail login password or create a new password to access Reckon Mate, if so how doe they do that?