stp end of year

Hi I am receiving this ATO error message when trying to complete EOY for stp ?

Error message

The value specified for an

item does not match the item type (value = "", item type = String,

uniqueID = http://www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The

actual length is less than the MinLength value

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager

    Hi Katherine,

    The cause of this error message is due to a new ATO information requirement which unfortunately wasn't communicated to us prior.

    The good news is its a relatively simple solution, you just need to enter a valid email address in the Company Information section in your Reckon software.

    I've noted that you've created this conversation in the Reckon Accounts Business category so I'll attach a screenshot below on where you need to enter this info.

    Once you have, recreate the STP submission file and send it through again as you normally would.



    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.