stp end of year

Katherine Matthias
Katherine Matthias Member Posts: 8 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi I am receiving this ATO error message when trying to complete EOY for stp ?

Error message

The value specified for an

item does not match the item type (value = "", item type = String,

uniqueID = http://www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The

actual length is less than the MinLength value

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,719 Reckon Community Manager Community Manager

    Hi Katherine,

    The cause of this error message is due to a new ATO information requirement which unfortunately wasn't communicated to us prior.

    The good news is its a relatively simple solution, you just need to enter a valid email address in the Company Information section in your Reckon software.

    I've noted that you've created this conversation in the Reckon Accounts Business category so I'll attach a screenshot below on where you need to enter this info.

    Once you have, recreate the STP submission file and send it through again as you normally would.

    image.png


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