No option to migrate

System

This discussion was created from comments split from: No option to migrate.

LVTS

so how do I migrate the info if no migrate option shows up?

Rav

Hi @LVTS

If you're not presented with an option to migrate then that'll be because;

• You've signed into the Payroll App using different login credentials than your STP app
• You've previously used/trialed the Payroll App and either
  • Migrated already back then OR
  • Declined the option to migrate back then

If you let me know the ABN that you're using with the STP app I can take a look.

LVTS

Hi,

our abn is 82101608931.

How do I fix it?

Thanks

Rav

Thanks @LVTS

I've just had a look, the Payroll App account was originally created in July last year and a migration was already completed back then.

Migration can only occur once unfortunately and we can't perform it again. In this instance what I'd recommend is that you finalise the 2020/21 financial year in the STP app and then start fresh in the Payroll App from this new 2021/22 FY moving forward.

LVTS

i'm trying to do a pay run and I can't work out how to enter any pay amounts?

Rav

@LVTS

This guide should help you get started -

https://help.reckon.com/article/20el8yr42i-reckon-payroll-app-creating-a-pay-run