Error message

Marinda
Marinda Member Posts: 5 ✭
in Reckon Payroll App & Web

Hi,


Can you please help me lock in to the reckon free payroll app for mobile phones.

When I try to login it says error. Try again or lockout.

Thank you

Comments

  • Marinda
    Marinda Member Posts: 5 ✭

    Hi Rav. I am having the same isse as David. I cant progress past the point where the security code is entered. Will appreciate your help. Thanks

  • Marinda
    Marinda Member Posts: 5 ✭

    Hi Rav,

    Our ABN is 28 360 793 466

  • System
    System Member Posts: 225 Moderator Moderator
    This discussion was created from comments split from: Reckon Payroll APP: Can't login error message: Something Went Wrong.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Marinda

    I've just had a look at your account setup and I can see what is causing this issue. I'll need to get some help from my dev team to straighten it out so I've sent the details over to them just now and I'll come back to you once they've sorted this.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi again @Marinda

    Can you please try the migration again now and let me know if you're able to proceed with it successfully.

    Cheers

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  • Marinda
    Marinda Member Posts: 5 ✭

    Hi Rav,


    Thank you. I did the migration, but it gave me the same error message after I completed the migration

  • Marinda
    Marinda Member Posts: 5 ✭

    hi rav, I turned my phone on and off, it is working now, Thank you very much!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Great work! Thanks for letting me know 🙂

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