Cant Print or scroll
Hello , I am trying to print out payment summaries , when the new window opens for me to print , everything freezes , I can't scroll down the page , when I hit print or even try to email them nothing happens?? I try to return to the reckon screen and it is just a blank screen , so I have to shut down the page and log back in...
I have tried logging out etc making sure pop ups are on , Im on a Mac Laptop using Safari....
Please Help! 😫
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Have you tried another browser? Firefox works ok for me
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Stop what you're doing
Payment summaries are NOT required
Have a nice day
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Kris seriously? Theres no such thing as payment summaries. And no one should be using Firefox. Support for it has ended.
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Okay Payment summaries aside , I Can't PRINT ANYTHING!!! why would I have to use another browser when everything worked fine 48hrs ago???
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I have clients who like to keep a copy of payment summaries on file. They may not be necessary but at least there’s a choice for those who do want them as a backup.
Sometimes updates are automatic and things can get changed without you knowing. Changing browsers just a suggestion until things sort themselves out, and Firefox works for me, I’ve never needed support for anything like a browser
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Rebecca Hi. Sorry for taking things off track. Call me any time 0407744914
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Kris Firefox might work. Its not secure is my point. Everyone should be using Brave. Or possibly Edge
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Absolutely nothing wrong with doing that - I still like to review the in-built Payment Summaries (to confirm the STP figures have been mapped to the correct fields! 😳)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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@Zappy Some sites aren’t as compatible with some browsers as others 😬
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Shaz the newer browsers like Brave and Edge display every thing just fine.
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Kris you have all the information in Reckon portal.
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I know that but if a client asks me for copies to file I’m not going to say no you don’t need them. People have their routines and procedures even though they’re sometimes outdated, not for me to try and change them. They wouldn’t even know how to login to the portal and don’t want to know, they like their old fashioned paper trail.
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I think I take my role to educate the client a little more seriously. There's nothing wrong with saying there's no need for you to keep this. Its just clutter. In the nineties I had a client who printed EVERYTHING well you can imagine the filing system. I think sometimes you simply need to say electronic records are more secure and easier to use than paper. And think of all those trees you're wasting. No I think you need to push back. Tell her if she wants, she can print it herself. Just my two cents.
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