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Rebecca_9653871
Rebecca_9653871 Member Posts: 12 ✭
in Accounts Hosted

Hello , I am trying to print out payment summaries , when the new window opens for me to print , everything freezes , I can't scroll down the page , when I hit print or even try to email them nothing happens?? I try to return to the reckon screen and it is just a blank screen , so I have to shut down the page and log back in...

I have tried logging out etc making sure pop ups are on , Im on a Mac Laptop using Safari....

Please Help! 😫

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  • Kris_Williams
    Kris_Williams Member Posts: 3,301 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you tried another browser? Firefox works ok for me

  • Rebecca_9653871
    Rebecca_9653871 Member Posts: 12 ✭
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    Okay Payment summaries aside , I Can't PRINT ANYTHING!!! why would I have to use another browser when everything worked fine 48hrs ago???

  • Kris_Williams
    Kris_Williams Member Posts: 3,301 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2021
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    I have clients who like to keep a copy of payment summaries on file. They may not be necessary but at least there’s a choice for those who do want them as a backup.

    Sometimes updates are automatic and things can get changed without you knowing. Changing browsers just a suggestion until things sort themselves out, and Firefox works for me, I’ve never needed support for anything like a browser

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,421 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Absolutely nothing wrong with doing that - I still like to review the in-built Payment Summaries (to confirm the STP figures have been mapped to the correct fields! 😳)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,421 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @Zappy Some sites aren’t as compatible with some browsers as others 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,301 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I know that but if a client asks me for copies to file I’m not going to say no you don’t need them. People have their routines and procedures even though they’re sometimes outdated, not for me to try and change them. They wouldn’t even know how to login to the portal and don’t want to know, they like their old fashioned paper trail.

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