Upgrade to 2021/R2 not working

0154989LindaC
0154989LindaC Member Posts: 4 ✭
in Accounts Hosted

Hi all

I have been trying to upgrade to the 2021/R2 version of Reckon Hosted for the past ten days. Each and every time I do it, the back up (which takes ages) sits on 99% and then just stops responding and that is the end of the entire process. Does not matter what time of the day, which day or whether at home or at work. Or even which computer.

I have been able to do a normal back up on the 2020/R2 with no problems. So the issue is not just a back up related thing.

Hoping you can help.

Thanks

Linda

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Comments

  • Kris_Williams
    Kris_Williams Member Posts: 2,749 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you tried doing a rebuild of data first?

  • 0154989LindaC
    0154989LindaC Member Posts: 4 ✭

    Hi Kris

    Do you mean to rebuild the 2020/R2 version? And then do the upgrade?

    Linda

  • Kris_Williams
    Kris_Williams Member Posts: 2,749 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Yes Linda, that was what I was meaning

  • 0154989LindaC
    0154989LindaC Member Posts: 4 ✭

    Hi Zappy. I will give you a call this afternoon. Linda

  • 0154989LindaC
    0154989LindaC Member Posts: 4 ✭

    Hi Zappy. I had one more try at getting it done and it is all good now. Thank you anyway for offering to assist. Linda

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