Upgrade to 2021/R2 not working

0154989LindaC
0154989LindaC Member Posts: 4 Novice Member Novice Member

Hi all

I have been trying to upgrade to the 2021/R2 version of Reckon Hosted for the past ten days. Each and every time I do it, the back up (which takes ages) sits on 99% and then just stops responding and that is the end of the entire process. Does not matter what time of the day, which day or whether at home or at work. Or even which computer.

I have been able to do a normal back up on the 2020/R2 with no problems. So the issue is not just a back up related thing.

Hoping you can help.

Thanks

Linda

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Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,771 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you tried doing a rebuild of data first?

  • 0154989LindaC
    0154989LindaC Member Posts: 4 Novice Member Novice Member

    Hi Kris

    Do you mean to rebuild the 2020/R2 version? And then do the upgrade?

    Linda

  • Zappy
    Zappy Accredited Partner Posts: 5,549 Accredited Partner Accredited Partner

    Call me. We'll get this sorted


    Zappy 0407744914

  • Kris_Williams
    Kris_Williams Member Posts: 3,771 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes Linda, that was what I was meaning

  • Zappy
    Zappy Accredited Partner Posts: 5,549 Accredited Partner Accredited Partner

    Yeah, there's an easier way.

  • Zappy
    Zappy Accredited Partner Posts: 5,549 Accredited Partner Accredited Partner

    Yeah, there's an easier way.

  • Zappy
    Zappy Accredited Partner Posts: 5,549 Accredited Partner Accredited Partner

    Linda did you fix this? Call me 0407744914

  • 0154989LindaC
    0154989LindaC Member Posts: 4 Novice Member Novice Member

    Hi Zappy. I will give you a call this afternoon. Linda

  • Zappy
    Zappy Accredited Partner Posts: 5,549 Accredited Partner Accredited Partner

    Did you call me? I'm still here

  • 0154989LindaC
    0154989LindaC Member Posts: 4 Novice Member Novice Member

    Hi Zappy. I had one more try at getting it done and it is all good now. Thank you anyway for offering to assist. Linda

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