When signing in STP App it login asking to put in company name and than said already exist

will not log in so I can enter the 2020/2021 payroll detail to submit to ATO by tomorrow. Please refer to screenshot of each screen that appeared.

please can you help me login STP.


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,188 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Leanne

    You’ve posted this under the Accounts Business category - If you try searching/posting under the STP App category instead, you should hopefully be able to resolve it ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Leanne Thomas

    I've responded to your other post on this topic yesterday which I'll link below. If you can take a look and get back to me there that would be great 🙂


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