payroll migration

Gailsmith

I have also tried to migrate to reckon payroll and it keeps saying

something went wrong reload or logout

PhongXuan

I got the same problem

Rav

Hi guys,

Can you please each separately let me know your ABN that you're trying to migrate over from the STP app.

Gailsmith

Hi Rav, my ABN is 66 091 462 896, thanks

Rav

Thanks @Gailsmith

I've just had a look at your account and I can see where the issue is coming from. I need to get the assistance of my development team to fix it though so I've just sent that over to them now and I'll get back to you once I've heard back.

PhongXuan

Hi Rav my ABN is 39165429934. Thanks

Rav

Thanks @PhongXuan

Similar to Gail above, the cause of the problem I can see but I need some help in getting it fixed so I've sent your case to the dev team as well just now.

I'll let you know once it sorted.

Rav

@Gailsmith @PhongXuan

Hi guys,

My dev team has just got back to me this morning and look to have straightened this out.

Can you both please try the migration to the Payroll App again and let me know if it goes through successfully this time.

Please ensure that you sign in to the Payroll App using the same email address & password that you use on the STP app.

Note: You may experience the 'Something went wrong' screen one more time after migration and if you do, just logout of the Payroll App account (use the logout option) and then close the app in full ie. swipe it away from any other running apps on your phone. Reopen it and login after that, you should be able to access your account normally.

If you can both let me know how you get on as well that would be great.

Cheers

Gailsmith

Hey Rav, yes mine worked and migrated then at the end it did the same. (something went wrong) so I logged out then back in and now it is working fine. Thanks for your help, much appreciated. Cheers

PhongXuan

Hi Rav, yes mine is working fine now

Thank you very much for your help , much appreciated ,

Cheers