This server not available

janegu6

Hi, trying to submit my pay run.

keep on receiving the error - Cannot reach server - the server is temporarily unavailable - please try again later. Have matched branch number to 001. ABN is 14105179511

please help, thanks

Rav

Hi @janegu6

Have matched branch number to 001

Can I just confirm, what was appearing in the branch number section in your Company details in the app previously? Was it something other than 001?

After you updated the branch number did you logout of the Payroll App account and then log back in? If not, can I get you to do that first and just confirm if you're able to send through your pay run successfully after this.

janegu6

It has always been 001 even in the old app. I have tried that and it hasn’t worked

Rav

@janegu6 Just to confirm what was the branch number showing in the Payroll App prior to you updating it to 001 in the app?

janegu6

@Rav it was 1. I have tried both 001 and 1 and no avail to either. Have also logged in and out after each attempt :(

Rav

Oh right ok sorry @janegu6.

Ok one other thing I want you to check is, do you see your company name appear if you go to Settings ➡️ Manage Company Details (screenshot example below)

OR does it show as just a - symbol in that field?

janegu6

only shows -

I can't seem to find a way to edit that

Rav

Ok cool thanks for confirming that.

I've made a small change on my end which should hopefully resolve that.

I need you to logout of the app account one more time and make sure you close the app down in full as well.

Once that is done log back in and confirm you can see the company name and then test that your pay run goes through successfully.

Let me know how you go.

janegu6

rav you are an absolute legend

THANK YOUUUUU