Reckon Portal

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tte
tte Member Posts: 3 ✭
in Reckon Accounts (Desktop)

When I lodge my STP through the Reckon portal it says I have to upgrade to Reckon 2021 V2 by 12 August 2021. How do I do this upgrade. I currently use Reckon Accounts Plus 2020.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,304 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Login to the members portal using your customer no and pin, click on download software and you will find the code and software links

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,422 Community Manager Community Manager
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    Just adding to the advice from Kris above, you'll find extra info on the installation & upgrade process in our guide below -

    https://help.reckon.com/article/laujx7c58r-installation-guide-reckon-accounts-2021-r-2


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • tte
    tte Member Posts: 3 ✭
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    When I log in and try to download it says there are no downloads available for my products. I paid a 12month Reckon subscription in March 2021.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,422 Community Manager Community Manager
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    Hi @tte

    I wasn't able to track down your account from the info on your Community profile but if you give our Customer Service team a buzz they should be able to look into this and straighten it out for you.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • tte
    tte Member Posts: 3 ✭
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    What is the best phone number to call for this and which option do I chose. Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,422 Community Manager Community Manager
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    Our customer service team is available on 1800 732 566 from 8:30am - 6:00pm (AEST/DT).

    https://www.reckon.com/au/contact-us/


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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