Reckon Portal

tte
tte Member Posts: 3 Novice Member Novice Member
in Reckon Accounts (Desktop)

When I lodge my STP through the Reckon portal it says I have to upgrade to Reckon 2021 V2 by 12 August 2021. How do I do this upgrade. I currently use Reckon Accounts Plus 2020.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,761 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Login to the members portal using your customer no and pin, click on download software and you will find the code and software links

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,719 Reckon Community Manager Community Manager

    Just adding to the advice from Kris above, you'll find extra info on the installation & upgrade process in our guide below -

    https://help.reckon.com/article/laujx7c58r-installation-guide-reckon-accounts-2021-r-2


  • tte
    tte Member Posts: 3 Novice Member Novice Member

    When I log in and try to download it says there are no downloads available for my products. I paid a 12month Reckon subscription in March 2021.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,719 Reckon Community Manager Community Manager

    Hi @tte

    I wasn't able to track down your account from the info on your Community profile but if you give our Customer Service team a buzz they should be able to look into this and straighten it out for you.

  • tte
    tte Member Posts: 3 Novice Member Novice Member

    What is the best phone number to call for this and which option do I chose. Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,719 Reckon Community Manager Community Manager

    Our customer service team is available on 1800 732 566 from 8:30am - 6:00pm (AEST/DT).

    https://www.reckon.com/au/contact-us/


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