Reckon Accounts Home & Business 2021

lesrudd

I have just purchased and installed Reckon Accounts Home & Business 2021. When I open the app it asks me if I am a new user etc. I click the option to open an existing file, open the appropriate file and all appears OK. When I close the app and re-open it, instead of opening the file that I selected, it takes me through the whole procedure again. When I close the app and select the option to backup, the whole thing crashes. Can anyone please help me with this issue? 

Rav

Hi @lesrudd

I'd recommend checking out the info in this help guide in the first instance -

https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

lesrudd

Hi Ray,

Many thanks for that. That solution appears to have solved both problems.

Cheers,

Les